Run Grocery Customer Service Desk Opening Checklist — Free

Work Area Safety and Compliance

Emergency exit nearest the service desk is unobstructed and exit sign is illuminated critical (required)

Confirm the nearest egress path is clear of carts, boxes, and debris. Exit sign must be lit per NFPA 101 Life Safety Code.

Yes No N/A

Fire extinguisher within 75 ft of service desk is accessible, pin intact, and inspection tag current (within 12 months) critical (required)

Visually inspect the nearest portable fire extinguisher. Tag must show a current annual inspection date per NFPA 10.

Yes No N/A

Service desk floor area is clean, dry, and free of slip/trip hazards (mats flat, no spills, no loose cords)

Walk the full perimeter of the service desk counter. Anti-fatigue mats must lie flat; electrical cords must be secured per OSHA 1910.22.

Yes No N/A

Adequate lighting at the service desk counter — measured lux level at work surface

Use a light meter or estimate. OSHA 1910.303 and general industry guidance recommend ≥ 30 foot-candles (~323 lux) at transaction surfaces. Record actual reading.

Safe and Cash Drawer Setup

Safe verified and locked — confirm opening safe balance matches prior shift closing record critical (required)

Compare the safe's physical cash count to the closing balance recorded by the previous shift. Any variance ≥ $1.00 must be reported immediately.

Yes No N/A

Safe variance amount (enter $0.00 if balanced)

Record the exact dollar variance found. Enter 0 if the safe balanced perfectly.

Note (optional)

Customer service desk cash drawer(s) counted and starting fund verified against till sheet critical (required)

Count each drawer individually. Starting fund amount must match the till sheet signed by the prior shift. Document drawer number and amount in comments if discrepancy exists.

Yes No N/A

Number of cash drawers verified and ready for opening

Enter the count of drawers confirmed balanced and loaded into registers.

Counterfeit detection pen and/or UV light present and functional at service desk

Test the pen on a known bill or verify UV light powers on. Replace if non-functional before opening.

Yes No N/A

Money Order Machine Readiness

Money order machine powers on and displays ready/home screen without error codes critical (required)

Power cycle if needed. Any persistent error code must be reported to the vendor help line before opening. Record error code in comments if present.

Yes No N/A

Money order paper/check stock is loaded and sufficient for the shift (minimum 1 full roll or 50 forms)

Visually inspect the paper stock level. Load a new roll if current stock is below the minimum threshold to avoid mid-transaction outages.

Yes No N/A

Money order machine opening balance reconciled against prior shift closing report critical (required)

Print or review the terminal's opening balance report. Confirm it matches the prior shift's closing total. Escalate any variance to the store manager.

Yes No N/A

Money order transaction limit posted and visible to customers (per store policy)

Confirm the posted maximum money order amount sign is displayed at the counter per store SOP and applicable state regulations.

Yes No N/A

Lottery Ticket Inventory

Lottery terminal powers on and displays online/ready status critical (required)

Confirm the terminal connects to the state lottery network. If the terminal shows 'offline' or an error, contact the state lottery help line immediately — do NOT sell tickets while offline.

Yes No N/A

Scratch-off ticket dispenser inventory counted and recorded — number of active packs on dispenser

Count each active pack on the dispenser by game number. Record total active packs. Compare to prior shift's closing count; investigate any unexplained variance.

Note (optional)

New scratch-off packs activated in the lottery terminal before being placed on the dispenser critical (required)

Any new pack must be scanned and activated in the terminal before customer sale. Selling unactivated packs is a state lottery compliance violation.

Yes No N/A

Lottery ticket storage area (back stock) is secured and access-controlled

Confirm back-stock lottery tickets are stored in a locked cabinet or secure area accessible only to authorized associates, per state lottery retailer agreement.

Yes No N/A

Age-verification signage ('Must be 18 to purchase lottery') posted and visible at point of sale

Confirm the required age-restriction sign is posted at or directly adjacent to the lottery display per state lottery retailer requirements.

Yes No N/A

Ancillary Services Readiness

Western Union / bill pay terminal is online and displays ready status

Log in to the terminal and confirm network connectivity. If offline, contact the service provider and post an 'Out of Service' notice for customers.

Yes No N/A

Gift card rack is fully stocked and card activator/scanner is functional

Confirm no empty peg hooks on the gift card display. Test the activator by scanning a dummy card or running a test transaction per store SOP.

Yes No N/A

Customer service desk supplies stocked: receipt paper, pens, stapler, tape, and return/exchange forms

Visually confirm all consumable supplies are present and sufficient for the shift. Restock from the back office before opening if any item is depleted.

Yes No N/A

Customer-Facing Area and Signage

Service desk counter surface is clean and free of clutter visible to customers

Wipe down the counter. Remove any personal items, prior-shift paperwork, or debris from the customer-facing surface.

Yes No N/A

Required regulatory postings are displayed: store return policy, check-cashing policy, and applicable state consumer notices

Confirm all mandatory customer-facing notices are posted and legible. Missing required postings may constitute a regulatory non-conformance.

Yes No N/A

Overall opening readiness rating for the customer service desk

Rate the desk's overall readiness for opening on a 1–5 scale. A rating of 3 or below requires a comment describing outstanding deficiencies.

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Run: Grocery Customer Service Desk Opening Checklist

Work Area Safety and Compliance

Safe and Cash Drawer Setup

Money Order Machine Readiness

Lottery Ticket Inventory

Ancillary Services Readiness

Customer-Facing Area and Signage

Get your results