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Run: Field Staff Lone Worker Check-In Audit

Audit lone worker check-ins, route plans, emergency contacts, and device readiness before solo home visits or street outreach. Use it to confirm the shift ca...

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Audit & Worker Identification

Full name and title of the supervisor completing this check-in audit.
Full name of the lone worker whose protocols are being reviewed.
Record the exact date and time this audit is being conducted.
Select the type of solo field work the worker is conducting today.
Name of the program or department the field worker is assigned to.

Route Plan & Assignment Documentation

Worker has provided a documented list of addresses, sites, or geographic areas to be visited, in order, prior to leaving the office or starting the shift.
Each visit location is identified with enough specificity (street address, unit number, or GPS coordinates) for emergency services to respond.
Route plan includes approximate start and end times for each stop so deviations from schedule can be detected.
A clear end-of-shift or return time is documented so the supervisor knows when to initiate a welfare check if no check-in is received.
A copy of the route plan is held by the supervisor, a designated colleague, or stored in a shared system — not only on the worker's personal device.

Check-In Cadence & Communication Protocol

The program has a written policy or the supervisor has assigned a specific check-in frequency (e.g., every 60 minutes, after each visit, at defined waypoints).
Record the maximum number of minutes between required check-ins for this shift. Best practice is ≤60 minutes for standard outreach; ≤30 minutes for high-risk environments.
Supervisor verbally confirms the worker knows: (1) how to check in, (2) how often, and (3) what to do if they cannot check in as scheduled.
The method used for check-ins is specified and agreed upon.
There is a written protocol specifying what steps the supervisor or designated contact will take if the worker misses a scheduled check-in (e.g., attempt callback within X minutes, contact emergency services after Y minutes of no response).
If the shift has already begun, confirm the worker has checked in at least once per the defined schedule. Mark N/A if audit is pre-shift.

Emergency Contact & Distress Signaling

A named individual (supervisor, colleague, or personal emergency contact) is documented and reachable during the worker's shift hours.
The emergency contact number on file has been confirmed active and correct within the past 30 days.
The program has a defined duress signal (code word, app panic button, or agreed phrase) that the worker can use to silently signal danger during a phone check-in.
Worker can confirm they understand that 911 is the first call in any immediate threat situation, before contacting the supervisor.
The designated supervisor or backup contact is confirmed available (not in meetings, travel, or off-site without coverage) for the full duration of the worker's shift.

Communication Device Readiness

Device battery is at or above 80% at the start of the shift, or a charger/power bank is carried.
Worker and supervisor have confirmed that the planned route has adequate cellular coverage. If dead zones exist, an alternative check-in method is identified.
Worker does not rely solely on memory; all critical numbers are stored in the device contacts.
Worker has access to a secondary method (e.g., second phone, radio, known landline at a visit site) if the primary device is lost, stolen, or out of battery.
If the program uses a lone worker app (e.g., StaySafe, SafeZone, or equivalent), confirm it is installed, logged in, and location sharing is active.

Personal Safety Preparedness & Risk Assessment

Worker has checked case notes, client history, or neighborhood risk data for any prior incidents of aggression, unsafe conditions, or other hazards at today's visit sites.
Supervisor and worker agree on the overall risk level for today's shift based on client profiles, locations, and environmental factors.
If today's risk level is 'High' or 'Critical', the check-in interval has been reduced to no more than 30 minutes per shift. Mark N/A if risk level is Low or Medium.
Worker can describe the steps to safely exit a visit if a client or environment becomes threatening (e.g., verbal de-escalation, excuse to leave, do not re-enter).
Any PPE required by program policy (e.g., gloves, N95 mask for health workers, personal alarm, ID badge) is present, undamaged, and ready for use.

Supervisor Sign-Off & Corrective Actions

If any critical item was marked 'No' during this audit, confirm that corrective action has been taken and the item is now compliant before the worker is cleared to depart.
List any non-critical items that were deficient, the corrective action assigned, and the responsible person and due date.
Supervisor confirms the worker has met all critical safety requirements and is authorized to begin the shift.
Supervisor's holistic assessment of the worker's lone worker safety readiness based on this audit.
Supervisor signature confirming this audit was conducted and findings are accurate.
Any additional context, observations, or follow-up items not captured elsewhere in this audit.

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