Run Electronics Trade-In Device Processing Audit — Free

Audit Setup and Trade-In Scope

Audit scope and sample size documented

Record the date range, store or site, number of trade-ins reviewed, and any exclusions from the sample.

Trade-in program SOP or processing guide available at site critical (required)

Current site procedure is available to staff and matches the workflow being audited.

Yes No N/A

Inspector verified device categories in scope

Select the device categories reviewed during this audit.

Chain-of-custody handoff point identified critical (required)

The point where the device transfers from customer intake to processing is clearly defined and followed.

Yes No N/A

Device Intake and Identification Accuracy

Device serial number or IMEI captured accurately critical (required)

Serial number, IMEI, or other unique identifier is recorded without transcription errors and matches the device reviewed.

Yes No N/A

Customer account or trade-in reference matched to device critical (required)

The device is linked to the correct customer record and trade-in transaction number.

Yes No N/A

Visible device model and storage configuration recorded

Model, color, storage capacity, and other identifying attributes are recorded where required by the program.

Yes No N/A

Intake condition notes complete and legible

Assess whether intake notes clearly document pre-existing damage, missing parts, activation status, and visible defects.

Missing accessories or components documented

Charger, stylus, SIM tray, battery cover, or other missing items are documented when applicable.

Yes No N/A

Condition Grading Accuracy

Assigned grade matches visible cosmetic condition critical (required)

Rate the accuracy of the grade assignment against the device's actual screen, housing, ports, and overall cosmetic condition.

Functional test results support assigned grade critical (required)

Power, touch response, buttons, cameras, audio, charging, and connectivity checks support the grade assigned.

Yes No N/A

Cracks, liquid damage, or missing parts correctly downgraded critical (required)

Obvious defects that affect value are reflected in the final grade and valuation.

Yes No N/A

Grading criteria applied consistently across sample

Assess whether similar devices were graded consistently by the site team.

Data Wipe Verification and Security

Data wipe or factory reset completion documented critical (required)

A wipe, reset, or equivalent data sanitization step is documented for the device.

Yes No N/A

Wipe verification method recorded critical (required)

Select the method used to verify data removal.

Activation lock, account lock, or remote management status cleared critical (required)

Device is confirmed free of customer-linked locks or management profiles before processing continues.

Yes No N/A

Wipe evidence retained in transaction record critical (required)

Wipe confirmation, certificate, screenshot, or log reference is attached to the trade-in record where required.

Yes No N/A

Escalation path used for failed or incomplete wipes critical (required)

Devices that could not be verified as wiped were placed on hold and escalated according to procedure.

Yes No N/A

Valuation System Entry and Payout Accuracy

Final valuation entered correctly in system critical (required)

The final trade-in value in the system matches the approved grade, model, and condition inputs.

Yes No N/A

Price adjustment or exception approved and documented critical (required)

Any manual override, exception, or adjustment has documented approval and reason.

Yes No N/A

Payout method matches transaction record critical (required)

Cash, store credit, gift card, or account credit matches the selected payout method in the system.

Yes No N/A

Valuation discrepancy amount

Enter the dollar amount difference between expected and recorded valuation, if any.

Customer Receipt and Close-Out

Customer receipt issued with required details critical (required)

Receipt includes device identifier, grade, valuation, payout method, date, and transaction reference as required.

Yes No N/A

Customer copy or digital receipt delivered critical (required)

A receipt was provided to the customer in the required format.

Yes No N/A

Open issues or corrective actions logged

Document any non-conformances, missing evidence, or follow-up actions required after the audit.

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Run: Electronics Trade-In Device Processing Audit

Audit Setup and Trade-In Scope

Device Intake and Identification Accuracy

Condition Grading Accuracy

Data Wipe Verification and Security

Valuation System Entry and Payout Accuracy

Customer Receipt and Close-Out

Get your results