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Run: DTMF Masking Functional Test - Contact Center Payment Calls

Use this monthly DTMF masking functional test to verify payment-call keypad digits stay hidden from agents, recordings, transcripts, and downstream logs befo...

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Inspection Details and Test Scope

Inspection date and time recorded critical (required)

Note (optional)

Site, queue, or campaign identified critical (required)

Test call type confirmed as payment call with DTMF entry critical (required)

Note (optional)

Inspector and observer names recorded

Recording, Transcript, and Storage Controls

Call recording excluded the card digits critical (required)

Yes No N/A

Speech-to-text transcript excluded the card digits

Yes No N/A

No sensitive payment data was stored in logs, analytics, or QA artifacts critical (required)

Yes No N/A

Recording review evidence attached

Note (optional)

Agent and System Response

Agent followed the approved payment-handling script

Yes No N/A

System returned the expected masked or tokenized payment prompt critical (required)

Yes No N/A

Any error, fallback, or unmasked prompt observed critical (required)

Yes No N/A

Findings, Deficiencies, and Sign-Off

Deficiencies or non-conformances documented

Corrective actions assigned with owner and due date

Inspector signature captured critical (required)

Get your results

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Run: DTMF Masking Functional Test - Contact Center Payment Calls

Inspection Details and Test Scope

DTMF Masking Behavior

Recording, Transcript, and Storage Controls

Agent and System Response

Findings, Deficiencies, and Sign-Off

Get your results