Run Drive-Thru Accuracy Mystery Order Self-Audit — Free

Audit Setup

Audit date and time recorded

Location and drive-thru lane identified

Order scenario matches approved mystery order script critical (required)

Yes No N/A

Order complexity level documented

Order Entry and POS Accuracy

Greeting and order capture were clear and complete

Yes No N/A

All menu items were entered into POS correctly critical (required)

Yes No N/A

All modifications were captured accurately critical (required)

Yes No N/A

Payment total matched the expected order total

Yes No N/A

Build Standard and Product Accuracy

Entrée item count matched the order critical (required)

Yes No N/A

All required condiments, sauces, and sides were included critical (required)

Yes No N/A

All modifications were built correctly critical (required)

Yes No N/A

Packaging and labeling matched the order

Yes No N/A

Order temperature at handoff was acceptable

Overall build matched standard visually and by contents critical (required)

Yes No N/A

Drive-Thru Service and Handoff

Order was delivered to the correct guest critical (required)

Yes No N/A

Handoff time met store standard

Order confirmation or receipt was provided when required

Yes No N/A

Guest-facing communication was professional and accurate

Deficiencies, Retraining, and Closeout

Deficiencies documented with specific item references

Note (optional)

Immediate corrective action taken

Retraining required

Yes No N/A

Retraining topic

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Run: Drive-Thru Accuracy Mystery Order Self-Audit

Audit Setup

Order Entry and POS Accuracy

Build Standard and Product Accuracy

Drive-Thru Service and Handoff

Deficiencies, Retraining, and Closeout

Get your results