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Run: Community Health Audit

Audit a community’s activity, moderation, leadership visibility, and engagement quality in one pass. Use it to spot decline early, document baselines, and tu...

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Audit Scope and Baseline

Community name and segment identified

Record the community, subgroup, channel, or forum being audited.

Audit period documented

Capture the date and time or reporting window covered by this audit.

Benchmark source documented

Identify the benchmark source used for comparison, such as internal targets, historical averages, or community standards.

Baseline metrics available for comparison critical (required)

Confirm that baseline data exists for activity, moderation, leadership participation, and engagement.

Yes No N/A

Activity and Participation Trends

Active member count trend compared to prior period critical (required)

Enter the percentage change in active members versus the previous audit period.

Post, comment, or event participation rate meets benchmark critical (required)

Determine whether participation volume meets the expected benchmark for the community type.

Yes No N/A

New member activation within target window

Confirm whether new members are engaging within the expected onboarding or activation timeframe.

Yes No N/A

Dormant or inactive member share

Enter the percentage of members who have not participated within the defined inactivity window.

Moderation and Community Standards

Community rules are visible and current critical (required)

Verify that rules, code of conduct, or participation guidelines are accessible and up to date.

Yes No N/A

Moderation response time meets target

Enter the average moderation response time for reported issues.

Reported incidents resolved within SLA critical (required)

Confirm that moderation incidents are resolved within the established service level agreement.

Yes No N/A

Evidence of toxic, spam, or off-topic content is controlled critical (required)

Rate the overall level of harmful or low-quality content visible in the community.

Leadership Participation and Visibility

Leadership posts or updates published during audit period critical (required)

Enter the number of leadership-originated posts, announcements, or updates during the audit period.

Leadership responds to member questions or escalations critical (required)

Confirm whether leadership participation is visible in discussions, escalations, or feedback loops.

Yes No N/A

Moderator coverage is adequate for community volume

Verify that moderation staffing or volunteer coverage is sufficient for current activity levels.

Yes No N/A

Leadership alignment with community goals

Rate how consistently leadership actions reinforce the stated purpose, norms, and engagement strategy.

Member Engagement Quality

Meaningful discussion ratio meets benchmark critical (required)

Confirm whether substantive discussions, questions, or peer-to-peer exchanges meet the expected benchmark.

Yes No N/A

Repeat participation from core members

Enter the percentage of active members who participated more than once during the audit period.

Member feedback sentiment

Rate the overall sentiment of recent member feedback, surveys, or comments.

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