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Run: 3PL Customer SLA Compliance Audit

Audit a 3PL against customer SLA requirements for receiving, shipping, inventory accuracy, damage control, and basic safety readiness. Use it to document per...

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Audit Scope and SLA Review

Customer SLA document and revision are available for the audit period critical (required)

Yes No N/A

Audit period and site scope are clearly defined

Primary SLA metrics reviewed

SLA targets and tolerance bands are documented critical (required)

Exceptions, exclusions, and approved waivers are documented

Yes No N/A

Receiving Performance

Inbound appointments were received within the SLA window critical (required)

Average dock-to-stock time meets SLA

Receiving discrepancies were identified and recorded on the same business day

Yes No N/A

Inbound count accuracy

Receiving area is organized to prevent mix-ups, mislabels, and cross-contamination of customer freight

Yes No N/A

Shipping Performance

Outbound orders shipped on or before the SLA cut-off time critical (required)

Carrier handoff occurred within the required SLA window

Shipping documentation, labels, and ASN data were accurate critical (required)

Yes No N/A

Shipment exception rate is within SLA tolerance

Outbound staging and loading process prevents mis-shipments and short ships

Yes No N/A

Inventory Accuracy and Control

WMS inventory balance matches physical count within SLA tolerance critical (required)

Cycle count completion rate meets the required schedule

Inventory adjustments are approved, documented, and traceable to root cause critical (required)

Yes No N/A

Lot, serial, and location control requirements are followed where applicable

Yes No N/A

Aged inventory, holds, and quarantined stock are clearly segregated and labeled

Yes No N/A

Damage Control and Claims Management

Damage rate is within SLA tolerance critical (required)

Damaged freight is segregated, identified, and dispositioned promptly

Yes No N/A

Claims are logged within the required SLA timeframe

Root cause analysis is completed for repeat damage or recurring non-conformance

Yes No N/A

Packaging, palletization, and handling practices protect customer product from damage

Yes No N/A

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Run: 3PL Customer SLA Compliance Audit

Audit Scope and SLA Review

Receiving Performance

Shipping Performance

Inventory Accuracy and Control

Damage Control and Claims Management

Safety and Fire-Life-Safety Readiness

Get your results