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Run: Passenger Complaint and Commendation Intake Form

Capture passenger complaints and commendations in one accessible intake form with clear follow-up routing, trip context, and optional anonymous submission.

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Submission Notice

What would you like to submit? (required)

Submit anonymously

If selected, do not collect your name or contact details. Anonymous submissions may limit our ability to follow up.

Yes No N/A

Consent to use the information you provide for investigation, follow-up, and trend tracking (required)

We will use your submission only for service review, follow-up, recognition, and internal trend tracking. Do not include sensitive personal data unless it is necessary to explain the issue.

Yes No N/A

What happens after I submit?

Passenger and Trip Details

Date of service (required)

Select the date of the trip or service event.

Approximate time of service

Approximate time helps us locate the correct trip or shift.

Service location

For example: route number, station, terminal, stop, gate, or vehicle identifier.

Trip, route, or booking reference

Enter a trip number, route name, reservation code, or other reference if available.

Type of service

Issue or Recognition Details

What is this about? (required)

Brief summary (required)

One short sentence describing the complaint or commendation.

Detailed description (required)

Describe what happened, including observable facts such as actions, timing, and location. If this is a commendation, explain what the person or team did well.

Was a specific employee or team involved? (required)

Employee name, badge number, or vehicle identifier

Provide only what you know. Do not guess.

How did this affect your experience?

Accessibility and Safety Follow-Up

Describe the accessibility barrier or accommodation issue

For example: ramp unavailable, priority seating issue, audio/visual announcement problem, or assistance request not met.

Was immediate action taken?

Did anyone experience injury or harm?

Additional safety details

Include only necessary facts. Do not include medical details unless essential for the report.

Contact and Follow-Up Preferences

Your name

Email address

Used only for follow-up on this submission.

Phone number

Optional. Provide only if you want a call back.

Preferred contact method

Attachments and Submission

Upload supporting files

Optional photos, screenshots, tickets, or receipts that help document the submission.

If this is a commendation, may we share your comments with the employee or team?

This helps us recognize staff while respecting your privacy.

Yes No N/A

I confirm the information provided is accurate to the best of my knowledge (required)

Yes No N/A

Get your results

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Email (required)

Your name (optional)

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