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Run: First Notice of Loss (FNOL) Intake Form

Capture first-contact claim details, insurer information, loss circumstances, and drivability in one FNOL intake form so your repair file can be opened accur...

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Claim and Contact Details

Claim Number (required)

Enter the insurer's claim number if available.

Insurer (required)

Name of the insurance company handling the claim.

Customer Name (required)

Name of the person bringing the vehicle in or authorizing the repair.

Customer Phone (required)

Best phone number to reach the customer about the repair.

Customer Email

Optional email address for status updates and documentation.

Loss Information

Date of Loss (required)

Date the incident occurred.

Time of Loss

Approximate time the incident occurred, if known.

Location of Loss

General location where the incident occurred. Do not enter unnecessary personal details.

Brief Loss Description (required)

Short summary of what happened, using only the details needed for repair intake.

Vehicle Damage Assessment

Point of Impact (required)

Select all areas of the vehicle that were impacted.

Is the Vehicle Drivable? (required)

Select whether the vehicle can be safely driven at first contact.

Drivability Notes

Explain any safety concerns, warning lights, leaks, or towing needs.

Tow Required?

Indicate whether towing is needed before repair.

Repair File Setup

Repair Order Number

Automatically assigned when the repair file is created.

Preferred Contact Method

How the customer prefers to receive updates.

Additional Notes

Use for any other information needed by the advisor to open the file.

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