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Run: Customer Remake and Return Waste Reason Codes

Track every customer remake and return with reason codes, item details, waste cost, and corrective action in one incident log. Use it to spot station-level t...

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Incident Identification

Date of Incident (required)

Date the remake or return was initiated.

Time of Incident (required)

Approximate time the issue was identified.

Shift (required)

Station of Origin (required)

Select the station where the item was prepared or fulfilled.

Other Station (specify)

Logged By (Employee Name or ID) (required)

Person completing this log entry — not necessarily the employee who made the error.

Incident Type and Reason Code

Incident Type (required)

Primary Reason Code (required)

Select the single best-fit reason. Add detail in the notes field below.

Allergen(s) Involved (required)

Select all allergens relevant to this incident. Per FDA Food Allergen Labeling and Consumer Protection Act (FALCPA), the nine major allergens must be tracked.

Contributing Factors (select all that apply)

Secondary factors that contributed to the error. Used to identify systemic training or process gaps.

Item Details

Item Name / Menu Code (required)

Quantity Remade or Returned (required)

Number of individual items involved in this incident.

Order Channel (required)

What Was Ordered (including modifications) (required)

Describe the customer's exact order as placed, including all modifications.

What Was Actually Prepared or Delivered (required)

Describe what the customer actually received or what was caught before delivery.

Waste and Cost Impact

Was the Original Item Disposed of as Waste? (required)

Estimated Waste Cost (USD)

Optional: enter the approximate food cost of the discarded item(s). Used for waste tracking reports.

Was a Comp, Discount, or Coupon Issued to the Customer? (required)

Comp / Discount Value (USD)

Corrective Action and Notes

Immediate Corrective Action Taken (required)

Select all actions completed at the time of the incident.

Does This Incident Indicate a Training Gap? (required)

Describe the Training Gap

Provide enough detail for the training coordinator to design a targeted intervention.

Additional Notes

Photo Evidence (optional)

Attach a photo of the item if it helps document the defect (e.g., burn, wrong topping, packaging error).

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