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Run: Customer Remake and Return Waste Reason Codes

Track each customer remake or return waste event with standardized reason codes, allergen flags, and follow-up ownership. Use it to spot repeat quality issue...

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Submission Details

Date of event (required)

Select the date the remake or return waste occurred.

Time of event

Optional: record the approximate time the issue occurred.

Location / store (required)

Enter the store, site, or location where the event occurred.

Station / work area (required)

Select the station associated with the issue to support training-gap analysis.

Event type (required)

Choose whether this record is for a remake or a return waste event.

Reason Code

Primary reason code (required)

Choose the main cause. Use the most specific code available.

Secondary reason code

Optional: select any contributing factors. This supports root-cause analysis and training review.

Reason details

Briefly explain what happened. Do not include unnecessary PII.

Customer Impact

Number of items affected (required)

Enter the count of items remade or returned as waste.

Menu item category

Optional: helps identify patterns by product group.

Was this allergen-related? (required)

Select yes if the issue involved a known or suspected allergen concern.

Allergen type

Shown only when the issue is allergen-related. Select all that apply.

Operational Follow-up

Corrective action needed? (required)

Indicate whether follow-up coaching or process correction is needed.

Follow-up owner

Optional: assign the person or role responsible for follow-up.

Training gap suspected? (required)

Select yes if the issue appears to be related to training, process understanding, or station execution.

Training notes

Optional: describe the training topic, station, or process gap identified.

Submitter Acknowledgement

Acknowledgement (required)

I confirm this form collects only operational details needed for quality tracking and training analysis, and I have not included unnecessary PII.

Yes No N/A

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