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Run: Cruise Ship Onboard Guest Complaint and Resolution Log

This cruise ship onboard guest complaint and resolution log captures what happened, who handled it, and whether the guest was satisfied after follow-up. Use ...

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Submission Notice

Submission Type (required)

Guest consent to be contacted for follow-up

Check this only if the guest has agreed to be contacted about this complaint.

Yes No N/A

Submission notes

If the guest prefers not to provide a cabin number or name, record the complaint using the minimum necessary details and route it to guest services for review.

Complaint Details

Date received (required)

Time received

Complaint category (required)

Cabin / stateroom number

Enter only if needed to locate the issue or follow up with the guest.

Location on ship

Use this for public-area complaints such as dining room, pool deck, theater, or corridor.

Complaint summary (required)

Briefly describe what happened, including who/what/where/when if known.

Impact and Escalation

Guest impact level (required)

Requires manager review

Yes No N/A

Escalation reason

Resolution Action

Assigned department (required)

Resolution action taken (required)

Describe the specific action taken, including any replacement, repair, apology, refund, or service recovery.

Resolution date

Compensation or service recovery provided

Guest Satisfaction Follow-Up

Follow-up completed (required)

Follow-up date

Guest satisfaction outcome

Follow-up notes

Capture the guest's response, any remaining concerns, and whether additional action is needed.

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Email (required)

Your name (optional)

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