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Run: Bell Stand Luggage Storage Log

Track every bag stored at the bell stand, from claim tag assignment to retrieval sign-off. This log helps staff confirm custody, reduce mix-ups, and document...

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Storage Entry Details

Date of Storage (required)

Date the luggage was accepted for storage.

Time of Storage (required)

Time the luggage was accepted at the bell stand.

Claim Tag Number (required)

Unique claim tag number attached to all items in this storage transaction. Must match the physical tag issued to the guest.

Bell Staff Name (Receiving) (required)

Name of the bell staff member who accepted and tagged the luggage.

Shift (required)

Guest Information

Guest Name (required)

Name as it appears on the reservation or as provided by the guest.

Room Number / Reservation Reference

Room number if checked in, or reservation reference if pre-arrival or post-checkout.

Guest Status at Time of Storage (required)

Guest Contact Number or Email (Optional)

Optional. Collected only if the guest wishes to be notified when luggage is ready or if retrieval is delayed. PII — store securely.

Luggage Description

Number of Pieces (required)

Total count of individual items stored under this claim tag.

Item Type(s) (required)

Select all item types included in this storage transaction.

Color(s) and Distinguishing Features (required)

Describe colors, brand markings, locks, or other identifiers for each item to aid retrieval.

Photo of Stored Items (Recommended)

Photograph all items before placing in storage. Recommended for high-value, unusual, or unlocked items.

Pre-Existing Damage Noted? (required)

Describe Pre-Existing Damage

Document any pre-existing damage to protect the hotel from liability claims.

Storage Location Assigned (required)

Physical location within the bell stand storage area where items are placed.

Retrieval Record

Has the Luggage Been Retrieved? (required)

Date of Retrieval

Time of Retrieval

Guest Identity Verified at Retrieval?

Confirm that the person collecting the luggage presented the claim tag or was verified by another approved method.

Bell Staff Name (Releasing)

Name of the bell staff member who released the luggage to the guest.

All Items Returned to Guest?

Retrieval Notes

Note any exceptions, partial retrievals, or incidents at the time of collection.

Unclaimed or Extended Storage

Is This an Extended or Unclaimed Storage Case?

Check if luggage has not been retrieved within the expected timeframe or the guest cannot be reached.

Yes No N/A

Expected Retrieval Date (if known)

Date the guest indicated they would collect the luggage, if stated at drop-off.

Number of Days in Storage

Total days the luggage has been held. Flag to supervisor if exceeding property policy (typically 30 days).

Supervisor Notified?

Escalation or Disposition Notes

Document all contact attempts, supervisor decisions, and any transfer to lost property or security.

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