Armored Car Pickup and Delivery Dual Control SOP

Standard procedure for verifying armored carrier identity, sealing and logging cash shipments, and reconciling manifests under dual control.

Steps

• Confirm the scheduled armored carrier arrival
  The supervisor verifies that the armored carrier arrival matches the approved schedule, route, and shipment reference. The supervisor confirms the expected date, time window, and service location before any cash handling begins. If the carrier is unscheduled or the reference does not match, the supervisor stops the process and escalates immediately.
• Verify the armored carrier identity
  The receiving employee verifies the carrier representative's photo identification, company uniform or badge, vehicle markings, and authorization details against the approved carrier verification list. The receiving employee confirms the representative's name and service credentials with the second employee present. If any detail does not match, the team refuses the handoff and escalates to the supervisor.
• Establish dual control before opening secure storage
  The supervisor assigns two authorized employees to remain present for the entire pickup or delivery event. The first employee handles the shipment while the second employee observes, verifies, and records the transaction. If a second authorized employee is not available, the team delays the handoff and escalates the deviation.
• Inspect shipment containers and seal integrity
  The first employee inspects each cash bag, box, or container for visible damage, tampering, or missing seals. The second employee independently verifies the seal numbers and container count against the manifest and seal log. If a seal is broken, missing, or unreadable, the team isolates the shipment and records a non-conformance.
• Reconcile the manifest and shipment contents
  The first employee counts the shipment units and compares the count, denomination summary, or package identifiers to the manifest. The second employee independently verifies the same information and confirms that all recorded quantities match. If the count differs from the manifest beyond the approved tolerance, the team documents the deviation and escalates before release.
• Seal and document the outgoing shipment
  The first employee places the cash or valuables into the approved tamper-evident container and applies the required seal. The second employee verifies the seal number, shipment label, and manifest entry before the container is released. The team records the seal number, time, date, carrier name, and employee initials on the manifest and seal log.
• Complete the carrier handoff and obtain acknowledgment
  The first employee presents the sealed shipment to the verified carrier representative. The second employee observes the transfer and confirms that the carrier signs, initials, or electronically acknowledges receipt on the manifest. If the carrier refuses to sign or the acknowledgment is incomplete, the team stops the transfer and escalates.
• Close out records and escalate exceptions
  The supervisor reviews the completed manifest, seal log, and any exception notes for completeness and legibility. The supervisor records any non-conformance, missing signature, seal discrepancy, or count variance and forwards the issue through the site escalation process. The team files the documented information according to retention requirements.