Window and Door Dealer Certification Audit

Audits whether a window and door dealer meets program requirements for training, showroom displays, insurance, and sales standards to grant or maintain authorized dealer status.

Audit Identification and Dealer Profile

• Dealer legal name and location confirmed
  Verify the exact legal business name, site address, and branch location being audited.
• Audit type selected
  Identify whether this is an initial certification, renewal, follow-up, or unscheduled audit.
• Authorized product lines covered by the audit
  Select the product categories included in the dealer authorization review.
• Dealer representative present for audit
  Confirm a knowledgeable dealer representative is available to answer questions and provide records.

Training and Competency Requirements

• Required onboarding training completed for applicable staff
  Confirm sales, installation, and customer service staff have completed required onboarding training for the authorized program.
• Current refresher training completed within required interval
  Verify refresher or annual training is current for staff responsible for selling or representing authorized products.
• Training records available and traceable by employee
  Confirm training records can be matched to named employees and include dates, topics, and completion status.
• Product knowledge demonstrated for key product features and limitations
  Rate the dealer representative's ability to explain product features, performance claims, warranty boundaries, and installation limitations.
• Installation and handoff guidance communicated consistently
  Confirm the dealer provides consistent guidance on measurement, ordering, delivery, installation handoff, and customer care.

Showroom Displays and Brand Standards

• Required product displays are present and accessible
  Verify the showroom contains the required number and type of displays for authorized product lines.
• Displays are clean, intact, and representative of current offerings
  Assess whether displays are maintained, undamaged, and aligned with current catalog or program requirements.
• Brand signage and literature meet program standards
  Confirm approved logos, signage, brochures, and point-of-sale materials are current and properly displayed.
• Sample labels and product information are accurate
  Verify samples, tags, and product literature match approved specifications, finishes, and performance claims.
• Showroom reflects a professional customer experience
  Rate overall showroom organization, accessibility, and presentation quality from a customer perspective.

Insurance, Licensing, and Business Compliance

• General liability insurance is active and meets program minimums
  Verify current general liability coverage is in force and meets the minimum coverage limits required by the program.
• Workers' compensation or equivalent coverage is current
  Confirm workers' compensation coverage is active where required by law or program policy.
• Business license and required registrations are current
  Verify the dealer holds current business licensing and any required state or local registrations.
• Insurance certificate reviewed and expiration date recorded
  Record the expiration date shown on the certificate of insurance or supporting documentation.

Sales Practices and Customer Commitments

• Quotes and proposals use approved product descriptions
  Confirm sales documents describe products accurately and do not include unapproved claims or substitutions.
• Warranty terms and exclusions are communicated accurately
  Verify the dealer explains warranty coverage, exclusions, and claim procedures without misrepresentation.
• Lead times, delivery expectations, and installation responsibilities are disclosed
  Confirm customers are given clear expectations for lead times, delivery conditions, and who is responsible for installation or coordination.
• Sales process follows approved program standards
  Rate overall adherence to approved sales scripts, documentation, and customer communication standards.

Findings, Corrective Actions, and Sign-Off

• Deficiencies or non-conformances documented
  List each deficiency, non-conformance, or critical item failure identified during the audit.
• Corrective action plan assigned with due dates
  Document the corrective action, responsible party, and due date for each finding.
• Dealer certification status recommendation
  Select the recommended status based on audit results.
• Inspector signature
  Inspector signs to confirm the audit findings and recommendation.