Run Window and Door Dealer Certification Audit — Free

Audit Identification and Dealer Profile

Dealer legal name and location confirmed

Verify the exact legal business name, site address, and branch location being audited.

Audit type selected

Identify whether this is an initial certification, renewal, follow-up, or unscheduled audit.

Authorized product lines covered by the audit

Select the product categories included in the dealer authorization review.

Dealer representative present for audit critical (required)

Confirm a knowledgeable dealer representative is available to answer questions and provide records.

Yes No N/A

Training and Competency Requirements

Required onboarding training completed for applicable staff critical (required)

Confirm sales, installation, and customer service staff have completed required onboarding training for the authorized program.

Yes No N/A

Current refresher training completed within required interval critical (required)

Verify refresher or annual training is current for staff responsible for selling or representing authorized products.

Yes No N/A

Training records available and traceable by employee

Confirm training records can be matched to named employees and include dates, topics, and completion status.

Yes No N/A

Product knowledge demonstrated for key product features and limitations

Rate the dealer representative's ability to explain product features, performance claims, warranty boundaries, and installation limitations.

Note (optional)

Installation and handoff guidance communicated consistently

Confirm the dealer provides consistent guidance on measurement, ordering, delivery, installation handoff, and customer care.

Yes No N/A

Showroom Displays and Brand Standards

Required product displays are present and accessible critical (required)

Verify the showroom contains the required number and type of displays for authorized product lines.

Yes No N/A

Displays are clean, intact, and representative of current offerings

Assess whether displays are maintained, undamaged, and aligned with current catalog or program requirements.

Note (optional)

Brand signage and literature meet program standards critical (required)

Confirm approved logos, signage, brochures, and point-of-sale materials are current and properly displayed.

Yes No N/A

Sample labels and product information are accurate

Verify samples, tags, and product literature match approved specifications, finishes, and performance claims.

Yes No N/A

Showroom reflects a professional customer experience

Rate overall showroom organization, accessibility, and presentation quality from a customer perspective.

Insurance, Licensing, and Business Compliance

General liability insurance is active and meets program minimums critical (required)

Verify current general liability coverage is in force and meets the minimum coverage limits required by the program.

Yes No N/A

Workers' compensation or equivalent coverage is current critical (required)

Confirm workers' compensation coverage is active where required by law or program policy.

Yes No N/A

Business license and required registrations are current

Verify the dealer holds current business licensing and any required state or local registrations.

Yes No N/A

Insurance certificate reviewed and expiration date recorded

Record the expiration date shown on the certificate of insurance or supporting documentation.

Note (optional)

Sales Practices and Customer Commitments

Quotes and proposals use approved product descriptions critical (required)

Confirm sales documents describe products accurately and do not include unapproved claims or substitutions.

Yes No N/A

Warranty terms and exclusions are communicated accurately critical (required)

Verify the dealer explains warranty coverage, exclusions, and claim procedures without misrepresentation.

Yes No N/A

Lead times, delivery expectations, and installation responsibilities are disclosed

Confirm customers are given clear expectations for lead times, delivery conditions, and who is responsible for installation or coordination.

Yes No N/A

Sales process follows approved program standards

Rate overall adherence to approved sales scripts, documentation, and customer communication standards.

Note (optional)

Findings, Corrective Actions, and Sign-Off

Deficiencies or non-conformances documented

List each deficiency, non-conformance, or critical item failure identified during the audit.

Corrective action plan assigned with due dates

Document the corrective action, responsible party, and due date for each finding.

Dealer certification status recommendation critical (required)

Select the recommended status based on audit results.

Inspector signature critical (required)

Inspector signs to confirm the audit findings and recommendation.

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Run: Window and Door Dealer Certification Audit

Audit Identification and Dealer Profile

Training and Competency Requirements

Showroom Displays and Brand Standards

Insurance, Licensing, and Business Compliance

Sales Practices and Customer Commitments

Findings, Corrective Actions, and Sign-Off

Get your results