Warehouse Damage Claim Documentation Audit

Audit template for verifying warehouse damage claim documentation, including photos, descriptions, quantities, carrier details, and resolution records.

Claim Identification

• Claim number is present and matches the claim file index
• Incident date and discovery date are documented
• Warehouse location, dock, or storage area is identified
• Shipment, order, or receipt reference is documented
• Claim owner or responsible department is identified

Damage Description and Quantity

• Damage description is specific, observable, and complete
• Product SKU, item number, or part number is recorded
• Affected quantity is documented
• Total claimed quantity matches inventory or receiving records
• Damage type is categorized consistently

Photo and Evidence Review

• At least one clear overview photo is attached
• Close-up photos show the damaged area or product identifier
• Photos are dated or linked to the incident timeline
• Evidence package includes labels, packing slips, or receiving documents
• Evidence is sufficient to support the claim amount

Carrier and Shipment Details

• Carrier name is documented
• Bill of lading, PRO number, or tracking number is recorded
• Delivery date and receiving date are documented
• Carrier notification or exception report is attached
• Shipment condition at receipt is documented

Resolution and Closure Records

• Claim status is current and documented
• Resolution amount or credit memo value is recorded
• Corrective action or preventive action is documented for recurring issues
• Closure approval or sign-off is recorded