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Run: Warehouse Damage Claim Documentation Audit

Audit warehouse damage claim documentation for complete evidence, accurate quantities, and carrier-ready records. Use it to catch missing photos, mismatched ...

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Claim Identification

Claim number is present and matches the claim file index critical (required)

Incident date and discovery date are documented critical (required)

Warehouse location, dock, or storage area is identified

Shipment, order, or receipt reference is documented critical (required)

Claim owner or responsible department is identified

Damage Description and Quantity

Damage description is specific, observable, and complete critical (required)

Product SKU, item number, or part number is recorded critical (required)

Affected quantity is documented critical (required)

Total claimed quantity matches inventory or receiving records

Damage type is categorized consistently

Photo and Evidence Review

At least one clear overview photo is attached critical (required)

Close-up photos show the damaged area or product identifier critical (required)

Photos are dated or linked to the incident timeline

Yes No N/A

Evidence package includes labels, packing slips, or receiving documents

Evidence is sufficient to support the claim amount

Carrier and Shipment Details

Carrier name is documented critical (required)

Bill of lading, PRO number, or tracking number is recorded critical (required)

Delivery date and receiving date are documented

Carrier notification or exception report is attached

Yes No N/A

Shipment condition at receipt is documented

Resolution and Closure Records

Claim status is current and documented critical (required)

Resolution amount or credit memo value is recorded

Corrective action or preventive action is documented for recurring issues

Closure approval or sign-off is recorded critical (required)

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