Viva Engage Community Health Audit

Inspection template for evaluating Viva Engage communities for member engagement, moderation health, ownership, and lifecycle status. Flags communities with reactions and replies from fewer than 5% of members as idle and routes them for revival or retirement review.

Audit Scope and Community Identification

• Community name and Viva Engage URL recorded
  Capture the exact community name and link being audited.
• Community owner or admin identified
  Record the primary owner, moderator, or administrative contact for follow-up.
• Audit period defined
  Document the date range used for the engagement review.
• Community purpose documented and current
  Verify the stated purpose is still relevant and aligned to the community's current use.
• Community classification confirmed
  Identify whether the community is active, idle, under review, or retired.

Member Activity and Engagement Thresholds

• Member reactions and replies rate
  Enter the percentage of total members who reacted or replied during the audit period.
• Posts generated by members during audit period
  Record the number of original member posts in the community.
• Unique active members count
  Record the number of unique members who reacted, replied, or posted during the audit period.
• Engagement trend compared with prior period
  Assess whether engagement is improving, stable, or declining compared with the previous audit period.
• Idle community threshold breached
  Mark yes if reactions and replies are below 5% of total members.

Moderation, Ownership, and Governance

• At least one active owner or moderator assigned
  Verify the community has an active owner or moderator who can respond to issues.
• Ownership review completed within the last 90 days
  Confirm ownership and moderation responsibilities were reviewed recently.
• Pinned guidance and community rules are current
  Check whether pinned posts, rules, or guidance reflect current expectations.
• Moderation response time acceptable
  Assess whether moderators respond to questions, reports, or escalations in a timely manner.
• Escalation path documented
  Verify there is a documented path for escalation to the community owner, platform admin, or governance team.

Content Quality and Community Standards

• Recent posts align with community purpose
  Review recent content for alignment with the community's stated purpose.
• Spam, duplicate, or off-topic content observed
  Identify whether the community contains spam, duplicate posts, or off-topic content.
• Content moderation backlog present
  Check whether unresolved moderation items are accumulating.
• Community standards enforcement is consistent
  Rate how consistently community standards are enforced across posts and replies.

Revival, Retirement, and Corrective Action

• Community requires revival plan
  Select yes if the community should be retained and reactivated with a defined engagement plan.
• Community should be archived or retired
  Select yes if the community no longer has a valid business purpose and should be retired.
• Recommended disposition
  Choose the recommended next step based on audit findings.
• Corrective action owner assigned
  Record the person or team responsible for follow-up actions.
• Corrective action due date
  Document the target date for revival, archive, or retirement follow-up.