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Audit Scope and Community Identification

Community name and Viva Engage URL recorded

Capture the exact community name and link being audited.

Community owner or admin identified

Record the primary owner, moderator, or administrative contact for follow-up.

Audit period defined

Document the date range used for the engagement review.

Note (optional)

Community purpose documented and current

Verify the stated purpose is still relevant and aligned to the community's current use.

Yes No N/A

Community classification confirmed

Identify whether the community is active, idle, under review, or retired.

Note (optional)

Member Activity and Engagement Thresholds

Member reactions and replies rate critical (required)

Enter the percentage of total members who reacted or replied during the audit period.

Posts generated by members during audit period

Record the number of original member posts in the community.

Note (optional)

Unique active members count

Record the number of unique members who reacted, replied, or posted during the audit period.

Note (optional)

Engagement trend compared with prior period

Assess whether engagement is improving, stable, or declining compared with the previous audit period.

Note (optional)

Idle community threshold breached critical (required)

Mark yes if reactions and replies are below 5% of total members.

Yes No N/A

Moderation, Ownership, and Governance

At least one active owner or moderator assigned critical (required)

Verify the community has an active owner or moderator who can respond to issues.

Yes No N/A

Ownership review completed within the last 90 days

Confirm ownership and moderation responsibilities were reviewed recently.

Yes No N/A

Pinned guidance and community rules are current

Check whether pinned posts, rules, or guidance reflect current expectations.

Yes No N/A

Moderation response time acceptable

Assess whether moderators respond to questions, reports, or escalations in a timely manner.

Note (optional)

Escalation path documented

Verify there is a documented path for escalation to the community owner, platform admin, or governance team.

Yes No N/A

Content Quality and Community Standards

Recent posts align with community purpose

Review recent content for alignment with the community's stated purpose.

Yes No N/A

Spam, duplicate, or off-topic content observed critical (required)

Identify whether the community contains spam, duplicate posts, or off-topic content.

Yes No N/A

Content moderation backlog present

Check whether unresolved moderation items are accumulating.

Yes No N/A

Community standards enforcement is consistent

Rate how consistently community standards are enforced across posts and replies.

Note (optional)

Revival, Retirement, and Corrective Action

Community requires revival plan critical (required)

Select yes if the community should be retained and reactivated with a defined engagement plan.

Yes No N/A

Community should be archived or retired critical (required)

Select yes if the community no longer has a valid business purpose and should be retired.

Yes No N/A

Recommended disposition

Choose the recommended next step based on audit findings.

Note (optional)

Corrective action owner assigned

Record the person or team responsible for follow-up actions.

Corrective action due date

Document the target date for revival, archive, or retirement follow-up.

Note (optional)

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Run: Viva Engage Community Health Audit

Audit Scope and Community Identification

Member Activity and Engagement Thresholds

Moderation, Ownership, and Governance

Content Quality and Community Standards

Revival, Retirement, and Corrective Action

Get your results