Supplier SLA Compliance Audit

Inspection template for auditing supplier performance against agreed service-level agreements, including delivery, quality, documentation, responsiveness, and corrective actions for non-compliance.

Audit Scope and SLA Baseline

• Supplier name and site match the approved audit scope
• Current SLA or contract version is available and reviewed
• Audit period and reporting cadence align to the SLA
• Primary SLA metrics identified for this audit
• Performance data source is documented and traceable
• Any prior open corrective actions were reviewed before the audit

Delivery Performance

• On-time delivery rate meets SLA target
• Average lead time meets SLA target
• Shipments arrive within agreed delivery window
• Late deliveries are documented with root cause and recovery plan
• Expedite requests are controlled and approved

Order Accuracy, Damage, and Handling

• Order accuracy rate meets SLA target
• Damaged goods rate meets SLA target
• Packaging and palletization prevent transit damage
• Non-conforming product is identified, segregated, and controlled

Documentation and Traceability

• Packing lists, bills of lading, and invoices match shipment contents
• Lot, batch, or serial traceability is maintained where required
• Required certificates or compliance documents are provided on time
• Document errors or missing records are tracked as deficiencies

Communication, Escalation, and Corrective Actions

• Supplier responds within the SLA response time
• Escalation path is defined and used for unresolved issues
• Corrective actions include owner, due date, and containment action
• Repeat deficiencies are identified and trended

Compliance, Safety, and Final Sign-Off

• Supplier site maintains required safety controls and housekeeping
• Fire extinguishers, exits, and emergency access are unobstructed
• Audit result
• Inspector signature