Run Supplier SLA Compliance Audit — Free

Audit Scope and SLA Baseline

Supplier name and site match the approved audit scope critical (required)

Current SLA or contract version is available and reviewed critical (required)

Yes No N/A

Audit period and reporting cadence align to the SLA

Yes No N/A

Primary SLA metrics identified for this audit

Note (optional)

Performance data source is documented and traceable critical (required)

Yes No N/A

Any prior open corrective actions were reviewed before the audit

Yes No N/A

Delivery Performance

On-time delivery rate meets SLA target critical (required)

Average lead time meets SLA target

Shipments arrive within agreed delivery window

Yes No N/A

Late deliveries are documented with root cause and recovery plan critical (required)

Yes No N/A

Expedite requests are controlled and approved

Yes No N/A

Order Accuracy, Damage, and Handling

Order accuracy rate meets SLA target critical (required)

Damaged goods rate meets SLA target

Packaging and palletization prevent transit damage

Yes No N/A

Photo evidence (optional)

Non-conforming product is identified, segregated, and controlled critical (required)

Yes No N/A

Documentation and Traceability

Packing lists, bills of lading, and invoices match shipment contents critical (required)

Yes No N/A

Lot, batch, or serial traceability is maintained where required critical (required)

Yes No N/A

Required certificates or compliance documents are provided on time

Yes No N/A

Document errors or missing records are tracked as deficiencies

Yes No N/A

Communication, Escalation, and Corrective Actions

Supplier responds within the SLA response time critical (required)

Escalation path is defined and used for unresolved issues

Yes No N/A

Corrective actions include owner, due date, and containment action critical (required)

Yes No N/A

Repeat deficiencies are identified and trended

Yes No N/A

Compliance, Safety, and Final Sign-Off

Supplier site maintains required safety controls and housekeeping

Yes No N/A

Photo evidence (optional)

Fire extinguishers, exits, and emergency access are unobstructed critical (required)

Yes No N/A

Photo evidence (optional)

Audit result

Note (optional)

Inspector signature critical (required)

Get your results

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Run: Supplier SLA Compliance Audit

Audit Scope and SLA Baseline

Delivery Performance

Order Accuracy, Damage, and Handling

Documentation and Traceability

Communication, Escalation, and Corrective Actions

Compliance, Safety, and Final Sign-Off

Get your results