Road Supervisor Ride Check Observation Form

Inspection template for a road supervisor to evaluate operator performance during an on-board or curbside ride check, including schedule adherence, safe driving practices, customer service, and coaching notes.

Observation Details

• Observation date and time
• Route or run number
• Operator name or ID
• Vehicle number
• Observation type

Schedule Adherence

• Departure from timepoint within acceptable window
  Verify the operator departed the observed timepoint within agency tolerance for early or late running.
• Stops served in correct order
  Operator followed the published stop sequence without skipping required stops or deviating from the route.
• Dwell time appropriate for passenger activity
  Dwell time at stops was reasonable for boarding, alighting, mobility device deployment, and fare processing.
• Headway or schedule recovery managed appropriately
  Operator used approved procedures to manage minor delays without unsafe speeding, skipping stops, or other non-conformance.

Safe Driving and Vehicle Operation

• Speed appropriate for conditions
  Vehicle speed was appropriate for traffic, weather, roadway, and passenger comfort.
• Smooth braking, acceleration, and cornering
  Operator demonstrated controlled vehicle handling with no abrupt stops, starts, or turns that could affect passenger safety.
• Mirror checks and situational awareness
  Operator consistently scanned mirrors, intersections, pedestrians, cyclists, and surrounding traffic before maneuvers.
• Safe following distance maintained
  Operator maintained a safe following distance and did not tailgate or engage in aggressive driving.
• Traffic law and signal compliance
  Operator obeyed traffic signals, signs, lane controls, and right-of-way rules.

Customer Service and Professional Conduct

• Greeting and courtesy
  Operator greeted passengers appropriately and maintained a courteous, professional tone.
• Communication clarity
  Operator provided clear, calm, and understandable information about stops, delays, transfers, or service changes.
• Professional demeanor under stress
  Operator remained composed and respectful when faced with traffic congestion, passenger questions, or service disruptions.
• Policy compliance with passengers
  Operator followed agency policy regarding fares, accessibility assistance, priority seating, and prohibited conduct.

Safety, Accessibility, and Compliance

• Wheelchair securement and accessibility procedures followed
  If applicable, operator followed approved procedures for boarding assistance, securement, and accessibility accommodations.
• Seat belt or restraint use complied with policy
  Operator used required restraints or other safety equipment in accordance with agency policy and vehicle requirements.
• No distracted driving observed
  Operator did not use a handheld phone, engage in unauthorized device use, or otherwise distract from safe vehicle operation.

Supervisor Notes and Follow-Up

• Observed strengths
• Deficiencies or non-conformances
• Coaching or corrective action required
• Supervisor signature