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Run: Road Supervisor Ride Check Observation Form

Use this road supervisor ride check observation form to document operator performance during an on-board or curbside ride check, including schedule adherence...

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Observation Details

Observation date and time

Route or run number

Operator name or ID

Vehicle number

Observation type

Schedule Adherence

Departure from timepoint within acceptable window critical (required)

Verify the operator departed the observed timepoint within agency tolerance for early or late running.

Yes No N/A

Stops served in correct order critical (required)

Operator followed the published stop sequence without skipping required stops or deviating from the route.

Yes No N/A

Dwell time appropriate for passenger activity

Dwell time at stops was reasonable for boarding, alighting, mobility device deployment, and fare processing.

Headway or schedule recovery managed appropriately

Operator used approved procedures to manage minor delays without unsafe speeding, skipping stops, or other non-conformance.

Yes No N/A

Safe Driving and Vehicle Operation

Speed appropriate for conditions critical (required)

Vehicle speed was appropriate for traffic, weather, roadway, and passenger comfort.

Smooth braking, acceleration, and cornering

Operator demonstrated controlled vehicle handling with no abrupt stops, starts, or turns that could affect passenger safety.

Mirror checks and situational awareness critical (required)

Operator consistently scanned mirrors, intersections, pedestrians, cyclists, and surrounding traffic before maneuvers.

Yes No N/A

Safe following distance maintained critical (required)

Operator maintained a safe following distance and did not tailgate or engage in aggressive driving.

Yes No N/A

Traffic law and signal compliance critical (required)

Operator obeyed traffic signals, signs, lane controls, and right-of-way rules.

Yes No N/A

Customer Service and Professional Conduct

Greeting and courtesy

Operator greeted passengers appropriately and maintained a courteous, professional tone.

Communication clarity

Operator provided clear, calm, and understandable information about stops, delays, transfers, or service changes.

Professional demeanor under stress

Operator remained composed and respectful when faced with traffic congestion, passenger questions, or service disruptions.

Yes No N/A

Policy compliance with passengers critical (required)

Operator followed agency policy regarding fares, accessibility assistance, priority seating, and prohibited conduct.

Yes No N/A

Safety, Accessibility, and Compliance

Wheelchair securement and accessibility procedures followed critical (required)

If applicable, operator followed approved procedures for boarding assistance, securement, and accessibility accommodations.

Yes No N/A

Seat belt or restraint use complied with policy

Operator used required restraints or other safety equipment in accordance with agency policy and vehicle requirements.

Yes No N/A

No distracted driving observed critical (required)

Operator did not use a handheld phone, engage in unauthorized device use, or otherwise distract from safe vehicle operation.

Yes No N/A

Supervisor Notes and Follow-Up

Observed strengths

Deficiencies or non-conformances

Coaching or corrective action required

Supervisor signature

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