Retail Mall Common Area Lease Compliance Inspection

Audit retail mall common areas for lease compliance, including signage, operating hours, cleanliness, and maintenance request handling.

Lease Posting and Tenant Signage

• Required directory or wayfinding signage is present and legible
  Check that mall directory, directional, and wayfinding signs in common areas are installed where required, readable from normal walking distance, and not obscured.
• Tenant promotional signage in common areas complies with lease and mall rules
  Confirm temporary or permanent tenant signage in shared areas matches approved size, location, content, and duration requirements.
• Signage is clean, intact, and free of damage
  Inspect signs for fading, missing letters, broken mounts, graffiti, peeling graphics, or other visible defects.
• Unauthorized signage, flyers, or postings are absent
  Identify any non-approved postings, handbills, taped notices, or other unauthorized materials in common areas.
• Mall rules and emergency information postings are current
  Verify that posted rules, emergency contact information, and required notices are current and reflect the latest approved version.
• Signage placement does not obstruct egress, visibility, or accessibility routes
  Confirm signs do not reduce corridor width, block exits, cover life-safety devices, or interfere with accessible routes.

Operating Hours and Public Access

• Mall operating hours are posted in common areas
  Check that public-facing operating hours are posted at entrances or other required locations and are easy to read.
• Posted operating hours match approved schedule
  Compare posted hours to the approved mall schedule, including holiday or special-event exceptions.
• Common area access is consistent with opening and closing procedures
  Verify gates, doors, and access points are opened and secured according to the approved operating schedule.
• After-hours access restrictions are clearly communicated
  Confirm any restricted access periods, security instructions, or emergency-only access rules are posted or communicated as required.
• Holiday or temporary schedule changes are documented and approved
  Verify any deviations from standard hours have documented approval and are communicated to tenants and visitors.

Cleanliness and Housekeeping

• Floors, walkways, and seating areas are clean and free of visible debris
  Inspect common area floors, corridors, benches, and waiting areas for litter, spills, dust buildup, and other visible housekeeping deficiencies.
• Trash receptacles are available, not overflowing, and serviced regularly
  Check that waste containers are sufficient for traffic levels, not overflowing, and emptied on schedule.
• Restrooms and adjacent common areas are sanitary
  Verify restrooms, sinks, and nearby circulation areas are clean, stocked, and free of strong odors or visible sanitation issues.
• Spills, wet floors, and slip hazards are promptly controlled
  Confirm spill response is timely, warning signage is used when needed, and affected areas are cleaned or isolated.
• Common area odors, pest activity, or sanitation concerns are absent
  Identify any persistent odors, pest evidence, or sanitation deficiencies that indicate housekeeping or maintenance issues.
• Cleaning frequency appears adequate for traffic and tenant mix
  Assess whether visible conditions indicate cleaning frequency is sufficient for the current occupancy and foot traffic.

Maintenance Request Handling

• Maintenance request intake method is available and communicated
  Verify tenants and staff have a clear method to report common area maintenance issues, including contact details or portal access.
• Recent maintenance requests are logged with date, issue, and status
  Check that maintenance requests are documented with sufficient detail to track response and resolution.
• Urgent safety-related requests are escalated promptly
  Confirm that hazards affecting life safety, accessibility, or security are prioritized and escalated according to procedure.
• Work orders show timely response and closure
  Review a sample of recent work orders to confirm response time and closure are consistent with service-level expectations.
• Temporary repairs or barriers are used when needed
  Verify that unresolved issues are controlled with temporary measures such as barricades, signage, or restricted access until permanent repair is completed.

Common Area Safety and Accessibility

• Exit routes and corridors are unobstructed
  Check that corridors, exits, and egress paths are clear of carts, displays, stored materials, or other obstructions.
• Fire protection devices are visible and accessible
  Verify fire extinguishers, pull stations, alarm devices, and related equipment are not blocked and remain accessible.
• Accessible routes and features are maintained
  Confirm accessible paths, ramps, door clearances, and other required features are usable and not impeded by temporary conditions.
• General lighting supports safe circulation
  Observe whether lighting levels appear adequate for safe movement and visibility in common areas, including entrances, corridors, and seating zones.