Retail Fitting Room Audit

Audit template for retail fitting rooms covering count, exit log, cleanliness, stock, and associate assistance.

Fitting Room Count and Occupancy

• Posted fitting room count matches actual occupancy
  The number of occupied fitting rooms matches the posted or recorded count at the time of inspection.
• Available fitting rooms are clearly identified
  Open rooms are clearly marked as available and not blocked by merchandise, carts, or other obstructions.
• Out-of-service rooms are tagged and inaccessible
  Any closed or unavailable fitting room is visibly tagged or blocked off so customers cannot enter.
• Occupancy flow is controlled and orderly
  Customer flow into and out of the fitting room area is orderly, with no crowding or confusion at the entrance.

Exit Log and Customer Tracking

• Exit log is present and in use
  A current exit log, tally sheet, or digital tracking method is available at the fitting room station.
• Entries are complete and legible
  Recorded entries are complete, legible, and updated in real time or at the required interval.
• Customer items are tracked accurately at entry and exit
  Items taken into the fitting room are tracked and reconciled when customers exit.
• Any discrepancies are documented and escalated
  Missing, extra, or unaccounted-for items are documented and escalated according to store procedure.

Cleanliness and Presentation

• Stalls, mirrors, and seating are clean
  Walls, mirrors, benches, and seating surfaces are free of visible dirt, smudges, spills, and debris.
• Floor is clean and free of hazards
  Flooring is free of trash, hangers, loose tags, spills, and slip or trip hazards.
• Lighting and visibility are adequate
  Lighting is functional and bright enough for customers and associates to see clearly inside the area.
• Trash and recovery bins are not overflowing
  Trash receptacles and recovery bins are emptied or managed before they become visible to customers.
• Privacy curtains, doors, and hooks are in good condition
  Curtains, doors, hooks, and hardware are functional, intact, and provide appropriate privacy.

Stock Recovery and Availability

• Returned merchandise is recovered promptly
  Items left in fitting rooms or at the exit are collected and returned to the proper recovery location without delay.
• Hangers, tags, and accessories are available
  Adequate hangers, tags, and other fitting room supplies are stocked and accessible for associates.
• Size runs and replenishment needs are identified
  Missing sizes, low-stock items, or replenishment needs are identified and communicated to the appropriate team.
• Recovered items are organized by department or zone
  Recovered merchandise is sorted and staged correctly for restocking or return to the sales floor.

Associate Assistance and Customer Support

• Associate is stationed or readily available
  An associate is present at the fitting room area or can respond quickly when customers need assistance.
• Customers receive timely assistance
  Associates respond promptly to requests for sizes, alternate items, or general support.
• Associate communication is professional and courteous
  Associate interactions are polite, professional, and consistent with store service standards.