Retail Curbside Pickup Audit

Inspection template for evaluating retail curbside pickup readiness, including parking spot signage, runner time confirmation, order handoff process, and overall condition of the pickup area.

Pickup Spot Signage

• Pickup parking sign is present and clearly visible from the driving lane
  Signage should be mounted or placed so drivers can identify the curbside pickup location without exiting the vehicle.
• Pickup space markings are legible and not faded
  Paint, pavement markings, or stanchions should clearly indicate the designated pickup area.
• Number of designated curbside pickup spaces
  Count the number of active curbside pickup spaces currently available for customer use.
• Pickup signage includes store contact or check-in instructions
  Instructions should tell customers how to notify the store or confirm arrival.
• Pickup area is free of unauthorized parking or obstructions
  No vehicles, carts, pallets, cones, or other objects should block the designated pickup spaces.

Runner Time Confirmation

• Runner response time is being recorded
  Verify there is a visible or system-based method for tracking time from customer arrival to order delivery.
• Average runner response time
  Enter the average time from customer check-in to order handoff during the audit period.
• Runner time confirmation method is documented
  The store should have a defined process for confirming when the runner was dispatched and when the order was delivered.
• Orders are brought to the vehicle within the target service window
  Confirm that the store meets its internal curbside service standard for timely handoff.

Order Handoff Process

• Customer identity or order verification is completed before handoff
  Confirm the store verifies the correct customer or vehicle before releasing the order.
• Order contents match the pickup order
  Check that the items staged for handoff match the order details and are ready for immediate transfer.
• Order packaging is intact and suitable for transport
  Bags, totes, or containers should be closed, stable, and free from damage or leakage.
• Associates follow a consistent handoff script or service procedure
  Inspect whether staff greet the customer, confirm the order, and complete the handoff in a professional manner.
• Exceptions or substitutions are communicated before handoff
  Any missing items, substitutions, or delays should be explained to the customer before the order is released.

Pickup Area Condition

• Pickup area is clean and free of debris
  The zone should be free of trash, spills, loose carts, and other housekeeping issues.
• Walking path and vehicle approach are unobstructed
  Ensure there are no trip hazards, blocked access points, or unsafe vehicle movement patterns near the pickup area.
• Lighting is adequate for safe evening or low-light pickup operations
  Lighting should allow associates and customers to safely identify the pickup area and complete handoff after dark.
• Weather-related hazards are controlled
  Snow, ice, standing water, or other weather hazards should be addressed in the pickup area.
• Pickup area condition rating
  Rate the overall condition of the curbside pickup area based on cleanliness, organization, and operational readiness.