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Run: Retail Curbside Pickup Audit

Audit curbside pickup readiness with a checklist for signage, runner timing, order handoff, and pickup-area condition. Use it to catch service delays, missin...

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Pickup Spot Signage

Signage should be mounted or placed so drivers can identify the curbside pickup location without exiting the vehicle.
Paint, pavement markings, or stanchions should clearly indicate the designated pickup area.
Count the number of active curbside pickup spaces currently available for customer use.
Instructions should tell customers how to notify the store or confirm arrival.
No vehicles, carts, pallets, cones, or other objects should block the designated pickup spaces.

Runner Time Confirmation

Verify there is a visible or system-based method for tracking time from customer arrival to order delivery.
Enter the average time from customer check-in to order handoff during the audit period.
The store should have a defined process for confirming when the runner was dispatched and when the order was delivered.
Confirm that the store meets its internal curbside service standard for timely handoff.

Order Handoff Process

Confirm the store verifies the correct customer or vehicle before releasing the order.
Check that the items staged for handoff match the order details and are ready for immediate transfer.
Bags, totes, or containers should be closed, stable, and free from damage or leakage.
Inspect whether staff greet the customer, confirm the order, and complete the handoff in a professional manner.
Any missing items, substitutions, or delays should be explained to the customer before the order is released.

Pickup Area Condition

The zone should be free of trash, spills, loose carts, and other housekeeping issues.
Ensure there are no trip hazards, blocked access points, or unsafe vehicle movement patterns near the pickup area.
Lighting should allow associates and customers to safely identify the pickup area and complete handoff after dark.
Snow, ice, standing water, or other weather hazards should be addressed in the pickup area.
Rate the overall condition of the curbside pickup area based on cleanliness, organization, and operational readiness.

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