Run Retail Curbside Pickup Audit — Free

Pickup Spot Signage

Pickup parking sign is present and clearly visible from the driving lane critical (required)

Signage should be mounted or placed so drivers can identify the curbside pickup location without exiting the vehicle.

Yes No N/A

Pickup space markings are legible and not faded

Paint, pavement markings, or stanchions should clearly indicate the designated pickup area.

Yes No N/A

Number of designated curbside pickup spaces

Count the number of active curbside pickup spaces currently available for customer use.

Pickup signage includes store contact or check-in instructions

Instructions should tell customers how to notify the store or confirm arrival.

Yes No N/A

Pickup area is free of unauthorized parking or obstructions critical (required)

No vehicles, carts, pallets, cones, or other objects should block the designated pickup spaces.

Yes No N/A

Runner Time Confirmation

Runner response time is being recorded critical (required)

Verify there is a visible or system-based method for tracking time from customer arrival to order delivery.

Yes No N/A

Average runner response time

Enter the average time from customer check-in to order handoff during the audit period.

Runner time confirmation method is documented

The store should have a defined process for confirming when the runner was dispatched and when the order was delivered.

Yes No N/A

Orders are brought to the vehicle within the target service window critical (required)

Confirm that the store meets its internal curbside service standard for timely handoff.

Yes No N/A

Order Handoff Process

Customer identity or order verification is completed before handoff critical (required)

Confirm the store verifies the correct customer or vehicle before releasing the order.

Yes No N/A

Order contents match the pickup order critical (required)

Check that the items staged for handoff match the order details and are ready for immediate transfer.

Yes No N/A

Order packaging is intact and suitable for transport

Bags, totes, or containers should be closed, stable, and free from damage or leakage.

Yes No N/A

Associates follow a consistent handoff script or service procedure

Inspect whether staff greet the customer, confirm the order, and complete the handoff in a professional manner.

Yes No N/A

Exceptions or substitutions are communicated before handoff

Any missing items, substitutions, or delays should be explained to the customer before the order is released.

Yes No N/A

Pickup Area Condition

Pickup area is clean and free of debris

The zone should be free of trash, spills, loose carts, and other housekeeping issues.

Yes No N/A

Walking path and vehicle approach are unobstructed critical (required)

Ensure there are no trip hazards, blocked access points, or unsafe vehicle movement patterns near the pickup area.

Yes No N/A

Lighting is adequate for safe evening or low-light pickup operations

Lighting should allow associates and customers to safely identify the pickup area and complete handoff after dark.

Yes No N/A

Weather-related hazards are controlled critical (required)

Snow, ice, standing water, or other weather hazards should be addressed in the pickup area.

Yes No N/A

Pickup area condition rating

Rate the overall condition of the curbside pickup area based on cleanliness, organization, and operational readiness.

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Run: Retail Curbside Pickup Audit

Pickup Spot Signage

Runner Time Confirmation

Order Handoff Process

Pickup Area Condition

Get your results