Resident Dignity Observation Audit

Walking observation audit for resident care areas to verify staff interactions support dignity, privacy, choice, and respectful communication.

Audit Details

• Audit date and time recorded
• Area or unit observed
• Observer name and role
• Observation scope defined
  Observe routine staff-resident interactions during normal care activity, including room entry, conversation, personal care, and service delivery.

Entry, Knock, and Permission

• Staff knock before entering resident room or care space
• Staff wait for permission or acknowledgment before entering when feasible
• Staff announce themselves and state purpose of entry
• Door, curtain, or privacy barrier used appropriately during care

Preferred Name and Respectful Communication

• Resident addressed by preferred name or title
• Staff tone is calm, respectful, and professional
• Staff avoid infantilizing, dismissive, or demeaning language
• Staff explain actions before touching or providing care

Privacy, Choice, and Autonomy

• Resident privacy protected during personal care or sensitive conversations
• Staff offer choices when possible
• Resident preferences are acknowledged and honored when feasible
• Resident is spoken to directly rather than only to others

Observation Notes and Corrective Actions

• Positive examples observed
• Deficiencies or non-conformances observed
• Immediate corrective action taken
• Follow-up owner and due date