Last Mile Delivery POD Verification Audit

Inspection template for verifying proof of delivery completion, including signature, photo evidence, delivery time, and customer notification checks.

Audit Details

• Route or manifest identifier recorded
• Driver name or employee ID recorded
• Delivery date and audit date recorded
• Number of stops reviewed documented

Proof of Delivery Evidence

• Recipient signature captured or approved alternative documented
  Confirm the POD record includes a recipient signature, or a documented approved alternative such as contactless delivery authorization, where applicable.
• Delivery photo evidence attached and legible
  Verify photo evidence is present when required, shows the delivered item or location, and is clear enough to confirm completion.
• Delivered item or package identifier matches the stop record
  Confirm the package, order, or stop identifier in the POD record matches the route manifest or delivery system entry.
• Delivery timestamp recorded and within expected route window
  Verify the delivery time is captured and aligns with the expected stop sequence or service window.

Customer Notification and Handoff

• Customer notification sent before or after delivery as required
  Verify the required notification method was used, such as SMS, app alert, email, or call, based on the delivery workflow.
• Delivery status updated in system promptly
  Confirm the delivery was marked complete in the system without undue delay after handoff.
• Recipient name, relationship, or handoff note documented when applicable
  Verify the record identifies who received the delivery or explains why a recipient name was not captured.

Exceptions, Failed Attempts, and Escalations

• Failed delivery attempts documented with reason code
  If a stop was not completed, verify the reason code and supporting notes are recorded.
• Damage, shortage, or discrepancy reported when observed
  Confirm any visible damage, missing items, or delivery discrepancies were reported in the POD record and escalation workflow.
• Customer refusal, access issue, or address issue documented
  Verify exceptions such as refusal, gate/access problems, or incorrect address details are clearly documented.

Compliance and Record Quality

• All required POD fields completed without blanks
  Review the record for missing mandatory fields, inconsistent entries, or incomplete stop data.
• Record is legible and time-stamped
  Confirm the POD record, signature, and photos are readable and include time-stamped evidence where applicable.
• Audit notes and corrective actions documented
  Document any deficiencies, non-conformances, or follow-up actions required to close the audit.