Intranet Page Ownership and Orphaned Content Audit

Inspection template to verify every intranet page has a named content owner and backup, identify orphaned pages with no accountable owner, and document remediation actions to prevent content decay and governance gaps.

Audit Scope and Content Inventory

• Audit scope documented with site, department, or content domain boundaries
  Record the intranet areas included in this audit, such as specific sites, hubs, departments, or content types.
• Page inventory exported from source of truth
  Confirm a current page list was exported from the CMS, intranet platform, or reporting tool used as the audit baseline.
• Inventory includes page URL, title, last modified date, and page type
  Verify each record contains enough metadata to support ownership mapping and orphaned content review.
• Pages excluded from audit are documented with reason
  Confirm any excluded pages, archives, test pages, or restricted content are listed with a clear exclusion reason.
• Total pages in scope
  Enter the total number of pages included in the audit scope.

Ownership Mapping and Accountability

• Each page is assigned a named content owner
  Confirm every in-scope page has a specific accountable owner, not a team name, mailbox, or generic role only.
• Each page has a named backup owner
  Verify a secondary owner is assigned for continuity if the primary owner is unavailable.
• Owner contact details are current and reachable
  Check that owner contact information is valid and the owner can be reached for remediation or review.
• Ownership is assigned to the correct business function
  Verify the page owner aligns to the business process, policy area, or content domain represented on the page.
• Ownership assignment date recorded
  Capture the date and time when ownership was last confirmed or assigned.
• Ownership mapping notes
  Document any special ownership conditions, shared ownership, or exceptions requiring follow-up.

Orphaned Content and Exception Review

• Orphaned pages identified
  Confirm whether any pages in scope have no named owner or only an invalid placeholder owner.
• Count of orphaned pages
  Enter the number of pages found with no accountable owner.
• Pages with stale ownership or inactive owner accounts identified
  Check for pages assigned to departed employees, disabled accounts, or owners who no longer support the content area.
• Pages with duplicate or conflicting ownership identified
  Verify whether any pages have multiple conflicting owners without a clear primary accountable person.
• Exception list of orphaned or disputed pages
  List the affected page titles or URLs and summarize the ownership issue for each exception.
• Orphaned content risk rating
  Rate the overall governance risk created by orphaned or unowned content.

Content Freshness and Maintenance Controls

• Pages have a documented review cadence
  Confirm each page or content category has a defined review frequency appropriate to the content risk and change rate.
• Overdue review dates identified
  Check whether any pages are past their scheduled review date or have no review date assigned.
• Stale content count
  Enter the number of pages that are outdated, inaccurate, or no longer aligned to current process or policy.
• Pages with broken links or obsolete references identified
  Verify whether content contains broken links, obsolete policy references, or outdated embedded documents.
• Maintenance controls documented
  Confirm there is a defined process for page review, update approval, and owner escalation when content becomes stale.
• Reference document or governance SOP
  Provide the link or identifier for the content governance standard, SOP, or page ownership policy used in the audit.

Corrective Actions and Sign-Off

• Corrective actions assigned for all orphaned pages
  Verify each orphaned or disputed page has a named action owner and due date for resolution.
• Remediation due date
  Capture the target completion date for ownership assignment, content cleanup, or page retirement.
• Remediation plan summary
  Summarize the actions required, such as assigning an owner, archiving obsolete pages, merging duplicates, or updating review dates.
• Inspector signature
  Inspector sign-off confirming the audit findings and remediation items are complete and accurate.
• Final audit status
  Select the overall outcome of the audit.