Grocery Self-Checkout Compliance Audit

Audit grocery self-checkout lanes for compliance with shrink prevention, coupon handling, age-restricted item controls, and attendant oversight.

Attendant Presence and Oversight

• Attendant assigned and visibly stationed within direct line of sight of all active self-checkout lanes
  An attendant is present, identifiable, and positioned to observe customer activity across the self-checkout area.
• Attendant response time to exception alerts is prompt
  Verify the attendant responds to age checks, coupon overrides, weight exceptions, and payment issues without undue delay.
• Attendant is not simultaneously responsible for too many lanes to maintain effective oversight
  Assess whether staffing levels allow active monitoring and intervention without gaps in supervision.
• Exception handling process is visible and followed consistently
  Observe whether overrides, voids, age checks, and item rescans are handled according to store procedure.

Shrink Prevention Controls

• Weight-scale or bagging-area alerts are functioning and not routinely bypassed
  Confirm the system detects mismatches and that alerts are addressed rather than ignored or disabled.
• Void, refund, and manual price override activity appears controlled
  Review whether exception transactions are limited to legitimate cases and are documented per SOP.
• High-shrink items are protected by additional controls
  Verify that items commonly associated with shrink are monitored through placement, camera coverage, or attendant review.
• Self-checkout area is free of obvious concealment opportunities
  Check for clutter, blind spots, or poorly arranged fixtures that could facilitate concealment or unobserved item removal.

Coupon and Promotion Compliance

• Coupons are scanned and validated before acceptance
  Confirm coupons are checked for expiration, product match, quantity limits, and other store requirements.
• Manual coupon overrides are limited and documented
  Review whether exceptions are rare, authorized, and supported by a clear reason or supervisor approval.
• Coupon handling instructions are available to attendants
  Verify attendants have access to current coupon policy, escalation steps, and exception approval rules.
• Invalid, expired, or duplicate coupons are rejected
  Observe whether the system and attendant prevent acceptance of coupons that do not meet policy requirements.

Age-Restricted Item Controls

• Age-restricted items trigger a required attendant intervention
  Verify the system pauses the transaction until age verification or approval is completed.
• Age verification is performed according to policy
  Confirm the attendant checks identification or otherwise verifies age in accordance with store procedure and applicable law.
• Restricted items cannot be bypassed without authorization
  Observe whether customers can continue the transaction without the required approval or item removal.
• Age-restricted item incidents are logged when exceptions occur
  Verify that failed age checks, attempted bypasses, and attendant interventions are documented per SOP.

Documentation and Corrective Actions

• Deficiencies are documented with clear corrective actions
  List each non-conformance, the immediate containment action, responsible owner, and due date for correction.
• Inspector signature
  Signature of the person completing the inspection.
• Inspection completion time
  Record when the audit was completed.