Grocery Online Pickup Order Audit

Inspection template for auditing grocery online pickup orders, focusing on substitution accuracy, temperature control, packaging quality, and customer notification.

Order Accuracy and Substitutions

• Picked items match the customer order for brand, size, and quantity
• All substitutions are approved and match substitution policy
• Out-of-stock items were documented correctly
• Customer-facing notes clearly explain substitutions, missing items, or partial fills

Temperature Control

• Refrigerated items are at or below 40°F (4.4°C) at time of inspection
• Frozen items are hard frozen and show no evidence of thawing or refreezing
• Cold and frozen items were staged separately from ambient items

Packaging and Handling

• Bags, totes, or containers are intact and suitable for the order contents
• Leak-prone items are bagged or contained to prevent spills
• Raw meat, seafood, and ready-to-eat items are separated to prevent cross-contamination
• Fragile items are protected from crushing or breakage

Customer Notification and Handoff

• Customer was notified of substitutions before pickup completion
• Customer was notified of delays or order exceptions in a timely manner
• Pickup handoff was completed with the correct order and customer confirmation

Final Review and Corrective Actions

• Overall audit result
• Deficiencies documented with corrective actions and owner
• Inspector notes