Run Grocery Online Pickup Order Audit — Free

Order Accuracy and Substitutions

Picked items match the customer order for brand, size, and quantity critical (required)

Yes No N/A

All substitutions are approved and match substitution policy critical (required)

Yes No N/A

Out-of-stock items were documented correctly

Yes No N/A

Customer-facing notes clearly explain substitutions, missing items, or partial fills

Yes No N/A

Temperature Control

Refrigerated items are at or below 40°F (4.4°C) at time of inspection critical (required)

Frozen items are hard frozen and show no evidence of thawing or refreezing critical (required)

Yes No N/A

Cold and frozen items were staged separately from ambient items

Yes No N/A

Packaging and Handling

Bags, totes, or containers are intact and suitable for the order contents

Yes No N/A

Leak-prone items are bagged or contained to prevent spills

Yes No N/A

Raw meat, seafood, and ready-to-eat items are separated to prevent cross-contamination critical (required)

Yes No N/A

Fragile items are protected from crushing or breakage

Yes No N/A

Customer Notification and Handoff

Customer was notified of substitutions before pickup completion critical (required)

Yes No N/A

Customer was notified of delays or order exceptions in a timely manner

Yes No N/A

Pickup handoff was completed with the correct order and customer confirmation critical (required)

Yes No N/A

Final Review and Corrective Actions

Overall audit result

Note (optional)

Deficiencies documented with corrective actions and owner

Inspector notes

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Run: Grocery Online Pickup Order Audit

Order Accuracy and Substitutions

Temperature Control

Packaging and Handling

Customer Notification and Handoff

Final Review and Corrective Actions

Get your results