Run Grocery Online Pickup Order Audit — Free

Order Accuracy

All ordered items are present critical (required)

Yes No N/A

Substitutions match customer preferences or store policy critical (required)

Yes No N/A

Incorrect or duplicate items identified critical (required)

Yes No N/A

Order was assembled according to pickup instructions

Yes No N/A

Temperature Control

Refrigerated items were kept within acceptable temperature range critical (required)

Frozen items remained fully frozen at pickup critical (required)

Yes No N/A

Cold items were staged separately from ambient items

Yes No N/A

Temperature-sensitive items were minimized in exposure time

Packaging and Handling

Packaging is secure and intact critical (required)

Yes No N/A

Fragile or spill-prone items are properly protected

Yes No N/A

Cold, frozen, and ambient items are separated appropriately

Yes No N/A

Bags or containers are labeled clearly for pickup

Yes No N/A

Customer Notification

Customer was notified of substitutions before pickup critical (required)

Yes No N/A

Customer was notified of missing items or out-of-stocks critical (required)

Yes No N/A

Any pickup delay was communicated promptly

Yes No N/A

Communication method followed store procedure

Yes No N/A

Final Review

Overall order is acceptable for customer pickup critical (required)

Yes No N/A

Corrective actions documented for any issues found

Yes No N/A

Inspector comments

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Run: Grocery Online Pickup Order Audit

Order Accuracy

Temperature Control

Packaging and Handling

Customer Notification

Final Review

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