GEICO Auto Repair Xpress Compliance Checklist

Inspection template for verifying GEICO Auto Repair Xpress (ARX) program requirements at a DRP facility, including on-site representative workflow, customer readiness, vehicle quality, safety compliance, and ranking metrics.

Inspection Details

• Inspection date and time recorded
• Inspector name and role documented
• Facility name and location verified
• Inspection scope includes GEICO ARX compliance review
• Current ARX program contact or on-site representative identified

On-Site Representative Workflow

• On-site representative present during business hours
• Representative is visibly identifiable and available to customers
• Customer check-in workflow is documented and followed consistently
• Status updates are communicated to customers at agreed intervals
• Escalations, supplements, and exception handling are routed through the correct ARX workflow
• Customer-facing communication materials are current and professional

Vehicle Intake, Repair Quality, and Delivery Readiness

• Vehicles are staged in an organized intake and repair flow
• Repair quality meets documented rework and finish standards
• Vehicle cleanliness and presentation meet delivery expectations
• Fuel level, battery charge, and operational readiness are verified before release
• Rental-ready or delivery-ready vehicles are clearly identified
• Final quality control check completed before customer handoff

Ranking Metrics and Performance Tracking

• Cycle time is tracked and reviewed for current repair orders
• On-time delivery performance is measured and documented
• Customer satisfaction or service score is current
• Ranking or scorecard exceptions are reviewed with corrective actions

Safety, Housekeeping, and Regulatory Readiness

• Aisles, exits, and work areas are free of obstructions
• Fire extinguishers are accessible, mounted, and inspection tags are current
• PPE is available and used for active repair tasks
• Hazard communication labels and SDS access are available
• Electrical cords, compressed air lines, and shop equipment are in safe condition

Corrective Actions and Sign-Off

• Deficiencies and non-conformances documented with owners and due dates
• Photos captured for critical deficiencies
• Inspector signature captured
• Facility representative acknowledgment captured