Free Battery Test Service Customer Documentation Audit

Inspection template for auditing free battery test services at auto parts stores, verifying that each customer battery test produces a printed result, the result is reviewed with the customer, and service documentation is retained for compliance and quality control.

Audit Setup and Transaction Identification

• Battery test transaction identified and observed during the audit period
• Store location, date, and time of test recorded
• Customer vehicle or battery identified without recording unnecessary personal data
• Test equipment in use was the approved battery tester for the location

Printed Result Requirement

• Printed result generated for the observed battery test
• Printout includes test date/time, battery condition or pass/fail result, and tester identification
• Printout is legible, complete, and not cut off or faded
• Customer received or was offered the printed result

Customer Communication and Service Closeout

• Associate explained the battery test result in clear customer-friendly language
• If the battery failed or showed weakness, replacement or follow-up options were offered
• Customer questions were answered without making unsupported claims
• Service closeout was completed before the customer departed

Documentation Retention and Recordkeeping

• Copy or record of the battery test was retained per store procedure
• Audit record includes inspector name and date
• Any missing printout or documentation gap was logged as a non-conformance
• Corrective action owner and due date assigned for any deficiency

Housekeeping and Equipment Readiness

• Printer or output device was operational at the time of service
• Test area was orderly and free of obstructions that could delay customer documentation
• Supplies needed for printed documentation were available