Double-Brokering and Fraud Prevention Verification

Inspection template to verify carrier dispatch contacts, email domains, phone routing, and supporting credentials before tendering freight, helping prevent impersonation and double-brokering fraud.

Inspection Details

• Load or reference number recorded
• Carrier legal name recorded
• Verification reason selected
• Verification timestamp

Carrier Identity and Authority

• Operating authority status confirmed as active
  Verify the carrier's authority is active and matches the legal entity on file.
• USDOT or MC number matches carrier record
• Insurance certificate is current and matches carrier name
• Dispatch contact name matches approved carrier contact list

Dispatch Contact Verification

• Dispatch phone number matches known carrier routing
  Confirm the phone number routes to the carrier's published or previously verified dispatch line.
• Call-back completed using independently sourced number
  Use a number from a trusted carrier record, not the inbound caller ID or email signature.
• Dispatch representative confirms load details accurately
• Any transfer, voicemail, or call-forwarding anomaly observed
  Flag unexpected call routing, repeated transfers, or inconsistent responses as a potential impersonation indicator.

Email and Domain Validation

• Email domain matches carrier-approved domain
• Sender address matches prior verified correspondence
• Email signature includes company name, title, and direct contact
• Suspicious indicators observed in email content
  Examples include mismatched domain spelling, urgent payment changes, or requests to reroute communication.

Load Release Controls

• Load not released until verification completed
• Any mismatch escalated to supervisor or fraud team
• Evidence retained for audit trail
  Retain call notes, screenshots, email headers, and supporting carrier documents per company policy.
• Corrective action or hold status documented