Dealership Customer Lounge and Amenity Audit

Hourly or shift-based inspection for dealership customer lounges covering cleanliness, refreshments, restrooms, Wi-Fi, and brand experience standards.

Audit Scope and Shift Details

• Inspection date and time recorded
• Area inspected matches assigned customer lounge or waiting area
• Inspection completed during scheduled hourly or shift interval
• Inspector name or role recorded
• Immediate issues escalated to supervisor or service lead

Customer Lounge Cleanliness and Presentation

• Seating area free of visible trash, spills, and debris
• Tables, counters, and armrests are clean and free of sticky residue
• Floor is clean, dry, and free of slip hazards
• Trash receptacles are emptied and liners are in place
• Furniture, magazines, and décor are orderly and aligned to brand standards

Refreshments and Guest Amenities

• Coffee or beverage station is clean and operational
• Refreshment supplies are stocked for current guest demand
• Disposable cups, lids, napkins, and stirrers are available and organized
• Food or beverage items are within date and stored hygienically

Restroom Condition and Supplies

• Restroom is clean and free of visible soil, odors, and standing water
• Soap, paper towels, and toilet tissue are stocked
• Sinks, dispensers, and fixtures are functioning properly
• Trash receptacles are present and not overflowing

Wi-Fi, Technology, and Guest Comfort

• Guest Wi-Fi is available and connects successfully
• Wi-Fi access instructions are visible to guests
• Television, charging stations, or other guest technology are operational
• Temperature, lighting, and seating comfort are acceptable for guests

Brand Experience and Safety Observations

• Signage, materials, and overall presentation align with dealership brand standards
• No visible safety hazards, blocked exits, or trip hazards in guest areas
• Any deficiencies or non-conformances documented with corrective action