Commercial Account Credit Hold and AR Aging Audit

Inspection template for auditing commercial customer credit holds, accounts receivable aging buckets, overdue balances, and exception handling to support credit control and collection compliance.

Audit Scope and Account Identification

• Commercial account identifier matches the audit scope
  Record the customer name, account number, and business unit or branch included in the audit.
• Audit period and report date are documented
  Capture the as-of date for the AR aging report and the period under review.
• Source AR aging report is attached
  Attach the AR aging report or system export used for the audit.
• Account is correctly classified as commercial
  Verify the account is a commercial customer and not a consumer or internal account.

AR Aging Bucket Accuracy

• Current bucket balance reconciles to open invoices
  Enter the current bucket balance and confirm it matches open invoices not yet due.
• 1-30 day aging bucket is accurate
  Verify invoices aged 1-30 days past due are correctly included in the bucket.
• 31-60 day aging bucket is accurate
  Verify invoices aged 31-60 days past due are correctly included in the bucket.
• 61-90 day aging bucket is accurate
  Verify invoices aged 61-90 days past due are correctly included in the bucket.
• Over 90 day aging bucket is accurate
  Verify invoices older than 90 days are correctly captured and not omitted from the report.

Credit Hold Status and Release Controls

• Accounts with overdue balances are placed on credit hold per policy
  Confirm overdue commercial accounts are placed on hold according to internal credit policy thresholds.
• Credit hold reason is documented
  Select the primary reason the account is on hold.
• Credit release has documented approval
  Verify any release from hold was approved by an authorized manager or credit approver.
• Credit limit and exposure are reviewed before release
  Confirm available credit, current exposure, and open orders were reviewed before the hold was removed.

Collections, Disputes, and Exception Handling

• Overdue accounts have documented collection follow-up
  Verify collection notes, call logs, or email follow-up exist for past-due invoices.
• Open disputes are identified and excluded from aging analysis when appropriate
  Confirm disputed invoices are flagged and tracked separately from undisputed receivables.
• Exceptions to credit hold policy are documented and approved
  Verify exceptions such as temporary releases, payment plans, or manual overrides have approval and rationale.
• Escalation path for chronic delinquency is followed
  Confirm repeat delinquency is escalated to credit management, sales leadership, or legal as required by policy.

Closeout, Corrective Actions, and Sign-Off

• Deficiencies and non-conformances are recorded
  Summarize any missing documentation, aging inaccuracies, hold control failures, or approval gaps.
• Corrective actions are assigned with owners and due dates
  List each corrective action, responsible owner, and target completion date.
• Inspector signature
  Inspector signs to confirm the audit review is complete.
• Audit outcome
  Select the overall result of the audit.