Candidate Experience Audit Checklist

Inspection template for auditing the candidate journey from application through offer, with emphasis on responsiveness, consistency, communication quality, and process compliance.

Audit Scope and Requisition Setup

• Requisition and role profile are approved and current
• Audit sample includes candidate stage, source, and date range
• Candidate records reviewed
• Hiring process steps match the documented workflow
• Any exceptions to the standard process were approved and documented

Application Intake and Acknowledgment

• Application confirmation sent within 24 hours
• Application form collects only job-related information
• Application instructions are clear and consistent across channels
• Application status is visible or communicated to the candidate
• Accessibility accommodations are offered or documented when requested

Screening and Interview Coordination

• Candidate response time to screening outreach is tracked
• Interview scheduling communication includes date, time, format, and attendees
• Interviewers use a consistent evaluation rubric
• Candidates receive timely updates after each interview stage
• Interview process is free of conflicting instructions or repeated rescheduling

Offer Communication and Closeout

• Offer details match approved compensation and role terms
• Offer letter sent within the expected SLA
• Candidate questions were answered clearly and consistently
• Rejection or withdrawal communications were respectful and timely
• Candidate feedback or survey results were captured for process improvement