ADA Compliance Floor Walk - Retail

Retail floor inspection for ADA accessibility, including aisle clearance, checkout lane accessibility, service counter height, and accessible restroom standards.

Inspection Details

• Store location identified
  Record the store name, department, or area covered by this floor walk.
• Inspection date and time recorded
  Document when the ADA floor walk was completed.
• Inspector name recorded
  Enter the name and role of the person completing the inspection.

Accessible Routes and Aisle Clearance

• Primary customer aisles maintain at least 36 inches of clear width
  Measure the narrowest point of customer aisles and accessible routes.
• Accessible route is free of protruding or encroaching merchandise
  Check for displays, endcaps, carts, or fixtures that reduce accessible route clearance.
• Floor surfaces are stable, firm, and slip resistant
  Verify walking surfaces are level, secure, and not creating a slip or trip hazard.
• Accessible route connects entrance, sales floor, checkout, and restroom areas
  Confirm the route provides continuous access to key customer service areas.

Checkout Lanes and Service Counters

• At least one checkout lane is accessible and available
  Confirm an accessible checkout lane is open or available for customer use.
• Accessible checkout counter height does not exceed 36 inches
  Measure the accessible portion of the checkout counter or transaction surface.
• Clear floor space is provided at the accessible checkout position
  Verify sufficient clear floor space for wheelchair approach and transaction use.
• Service counter has an accessible transaction area or alternative service method
  Confirm customers can complete transactions at an accessible counter or through an equivalent alternative.

Restroom Accessibility

• Accessible restroom route is clear and unobstructed
  Verify the path to the accessible restroom is free of barriers and clutter.
• Restroom door, fixtures, and clearances support accessible use
  Check that the restroom provides accessible maneuvering space and usable fixtures.
• Accessible restroom signage is present and visible
  Confirm signage identifying the accessible restroom is posted and easy to locate.
• Restroom is stocked and operational for customer use
  Verify the accessible restroom is functional and available during business hours.

Signage, Documentation, and Corrective Actions

• Accessibility deficiencies documented with location and description
  Record any ADA-related deficiencies found during the walk, including exact location and observed condition.
• Corrective action owner and due date assigned for each deficiency
  Document who is responsible for remediation and when it is due.
• Photos captured for any failed critical item
  Confirm photo evidence was captured for critical deficiencies.