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Run: ADA Compliance Floor Walk - Retail

Use this ADA Compliance Floor Walk template to document aisle clearance, checkout accessibility, service counter access, and restroom conditions in a retail ...

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Inspection Details

Record the store name, department, or area covered by this floor walk.
Document when the ADA floor walk was completed.
Enter the name and role of the person completing the inspection.

Accessible Routes and Aisle Clearance

Measure the narrowest point of customer aisles and accessible routes.
Check for displays, endcaps, carts, or fixtures that reduce accessible route clearance.
Verify walking surfaces are level, secure, and not creating a slip or trip hazard.
Confirm the route provides continuous access to key customer service areas.

Checkout Lanes and Service Counters

Confirm an accessible checkout lane is open or available for customer use.
Measure the accessible portion of the checkout counter or transaction surface.
Verify sufficient clear floor space for wheelchair approach and transaction use.
Confirm customers can complete transactions at an accessible counter or through an equivalent alternative.

Restroom Accessibility

Verify the path to the accessible restroom is free of barriers and clutter.
Check that the restroom provides accessible maneuvering space and usable fixtures.
Confirm signage identifying the accessible restroom is posted and easy to locate.
Verify the accessible restroom is functional and available during business hours.

Signage, Documentation, and Corrective Actions

Record any ADA-related deficiencies found during the walk, including exact location and observed condition.
Document who is responsible for remediation and when it is due.
Confirm photo evidence was captured for critical deficiencies.

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