3PL Customer SLA Compliance Audit

Inspection template for auditing third-party logistics performance against customer SLA requirements, including on-time receiving and shipping, inventory accuracy, and damage control.

Audit Scope and SLA Review

• Customer SLA document and revision are available for the audit period
• Audit period and site scope are clearly defined
• Primary SLA metrics reviewed
• SLA targets and tolerance bands are documented
• Exceptions, exclusions, and approved waivers are documented

Receiving Performance

• Inbound appointments were received within the SLA window
• Average dock-to-stock time meets SLA
• Receiving discrepancies were identified and recorded on the same business day
• Inbound count accuracy
• Receiving area is organized to prevent mix-ups, mislabels, and cross-contamination of customer freight

Shipping Performance

• Outbound orders shipped on or before the SLA cut-off time
• Carrier handoff occurred within the required SLA window
• Shipping documentation, labels, and ASN data were accurate
• Shipment exception rate is within SLA tolerance
• Outbound staging and loading process prevents mis-shipments and short ships

Inventory Accuracy and Control

• WMS inventory balance matches physical count within SLA tolerance
• Cycle count completion rate meets the required schedule
• Inventory adjustments are approved, documented, and traceable to root cause
• Lot, serial, and location control requirements are followed where applicable
• Aged inventory, holds, and quarantined stock are clearly segregated and labeled

Damage Control and Claims Management

• Damage rate is within SLA tolerance
• Damaged freight is segregated, identified, and dispositioned promptly
• Claims are logged within the required SLA timeframe
• Root cause analysis is completed for repeat damage or recurring non-conformance
• Packaging, palletization, and handling practices protect customer product from damage

Safety and Fire-Life-Safety Readiness

• Emergency exits are unobstructed, marked, and accessible
• Fire extinguishers are mounted, accessible, and inspection tags are current
• PPE requirements are posted and employees are using required PPE in operational areas
• Forklift and powered industrial truck traffic lanes are clearly marked and separated from pedestrians