OEM Recall Outbound Notification and Completion Log

Documents outbound calls and mailers to VIN owners under open recalls and tracks completion percentages for OEM reporting.

Recall Campaign Details

• Recall campaign name
• OEM / manufacturer
• Recall notice number
• Reporting period
  Use the date the outreach record is being reported for OEM completion tracking.

Vehicle and Owner Record

• VIN
  Enter the vehicle identification number. Do not enter more PII than needed.
• Owner name
  Collect only if required for the outreach record or owner verification.
• Preferred contact method
• Contact phone
• Contact email

Outbound Notification Activity

• Notification type
• Attempt date
• Attempt number
  Enter the current outreach attempt number for this VIN.
• Contact outcome
• Outcome notes

Appointment and Repair Status

• Was an appointment scheduled?
• Appointment date
• Recall repair completed?
• Repair completion date
• Repair status notes

Owner Consent and Follow-Up

• Consent to follow up by the selected contact method
  Use only when consent is needed for future outreach. Do not collect unnecessary personal data.
• Follow-up needed
• Follow-up date
• Assigned follow-up owner

Reporting Summary

• Completion status
• Completion percentage
  Enter the current completion percentage for this recall record or campaign summary.
• Reporter notes