Knowledge Base Search Gap Analysis Form

Form for logging failed searches and zero-result queries to identify missing content, synonym mapping needs, and search relevance improvements.

Submission Overview

• What best describes this search issue?
• Search query used
  Enter the exact query or phrase used. Avoid including PII.
• Date of search
• Where was the search performed?
• What happened after the search?

Search Context

• What was the user trying to accomplish?
  Briefly describe the task or goal, without personal details.
• Topic area
• Who was searching?
• Device used
• Search language

Gap Analysis

• Primary gap category
• Was a related article found?
• Related article URL
  Provide the article link if one exists.
• Why did the search fail?
• How often does this issue occur?

Content and Synonym Recommendations

• Recommended action
• Suggested synonyms or alternate phrases
  List alternate terms users may search for, separated by commas.
• Suggested article title
• Priority
• Additional notes
  Add any useful context, examples, or patterns observed. Avoid unnecessary PII.

Audit Trail and Submission Notes

• Your role
• May we contact you for clarification if needed?
  Providing contact permission is optional. If you choose not to respond, the report can still be submitted anonymously.
• Email address