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Run: Knowledge Base Search Gap Analysis Form

Log failed searches and zero-result queries so you can spot missing content, synonym gaps, and relevance issues before users give up. This form turns search ...

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Submission Overview

What best describes this search issue? (required)

Search query used (required)

Enter the exact query or phrase used. Avoid including PII.

Date of search (required)

Where was the search performed? (required)

What happened after the search? (required)

Search Context

What was the user trying to accomplish?

Briefly describe the task or goal, without personal details.

Topic area

Who was searching?

Device used

Search language

Gap Analysis

Primary gap category (required)

Was a related article found? (required)

Content and Synonym Recommendations

Recommended action

Suggested synonyms or alternate phrases

List alternate terms users may search for, separated by commas.

Audit Trail and Submission Notes

Your role

May we contact you for clarification if needed?

Providing contact permission is optional. If you choose not to respond, the report can still be submitted anonymously.

Yes No N/A

Email address

Get your results

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Email (required)

Your name (optional)

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