Knowledge Base Content Gap Report Form

Form for capturing recurring support questions, zero-result searches, and unanswered topics that indicate new knowledge base articles or updates are needed.

Submission Overview

• Report title
• Submitted by
  Optional. Enter your name only if you want follow-up. Anonymous submission is not enabled for this form.
• Team or department
• Priority

Content Gap Details

• Recurring question or topic
• Current content status
• Where was this observed?
• Example search terms or phrases
  Optional. Include zero-result queries, synonyms, or wording users commonly use.

Evidence and Impact

• How often does this come up?
• Estimated number of occurrences
  Optional. Enter an approximate count for the last 30 days if known.
• Impact on users or operations
• Related metrics

Recommended Content

• Recommended article type
• Suggested article title
• Key points to include
• Related articles or links
  Optional. Add links to existing articles, tickets, or documents that are related to this gap.

Ownership and Follow-up

• Suggested owner
• Is follow-up needed?
• Follow-up details
• Additional notes