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Run: Knowledge Base Content Gap Report Form

Capture recurring support questions, zero-result searches, and missing help topics in one intake form. Use it to turn real user demand into prioritized knowl...

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Submission Overview

Report title (required)

Submitted by

Optional. Enter your name only if you want follow-up. Anonymous submission is not enabled for this form.

Team or department (required)

Priority (required)

Content Gap Details

Recurring question or topic (required)

Current content status (required)

Where was this observed? (required)

Example search terms or phrases

Optional. Include zero-result queries, synonyms, or wording users commonly use.

Evidence and Impact

How often does this come up? (required)

Estimated number of occurrences

Optional. Enter an approximate count for the last 30 days if known.

Impact on users or operations (required)

Related metrics

Ownership and Follow-up

Suggested owner

Is follow-up needed? (required)

Follow-up details

Additional notes

Get your results

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Email (required)

Your name (optional)

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