Internet Lead Response Time Tracking Sheet

Tracks first-response speed, CRM logging, and follow-up actions for each digital lead to enforce rapid-response standards for the internet sales team.

Lead Source and Assignment

• Lead Date
• Lead Time
• Lead Source
• Assigned Rep
• Lead Priority

First Response Tracking

• First Response Date
• First Response Time
• Response Method
• Was the first response within SLA?
• Response Delay (Minutes)
  Enter the delay in minutes if the first response missed the target.

CRM Logging and Lead Status

• CRM Record Created?
• CRM Record ID
  Enter the CRM record reference if available.
• Lead Status
• Next Follow-Up Due

Escalation and Notes

• Escalation Required?
• Escalation Reason
• Manager Notes