Guest Laundry and Valet Service Log

Log for tracking guest garments received for laundry, pressing, or dry cleaning services — including item count, special handling instructions, charges, and confirmed delivery back to the guest.

Log Entry Details

• Date of Receipt
  Date the guest garments were received by staff.
• Time of Receipt
  Time the guest garments were received.
• Staff Member Name
• Department
• Order / Bag Tag Number
  Unique identifier printed on the laundry bag tag or order slip.

Guest and Room Information

• Guest Last Name
• Room / Suite Number
• VIP / Priority Guest?
• Guest Notification Preference
  How should the guest be notified when order is ready?

Service Type and Garment Details

• Service Type(s) Requested
  Select all services that apply to this order.
• Garment Item List
  List each garment type and quantity. Add rows as needed.
• Total Number of Items
  Total count of all individual garments in this order.
• Number of Laundry Bags / Hangers
  Number of bags or hanger groups submitted by the guest.

Condition and Special Handling Notes

• Pre-Existing Damage or Stains Noted?
• Describe Pre-Existing Damage or Stains
  Document all visible damage before processing to protect the property from liability claims.
• Photo of Pre-Existing Damage
  Attach a photo documenting any pre-existing damage for the audit trail.
• Special Care Instructions
  Note any care label instructions or guest-specific requests.
• Guest Provided Written Instructions?

Service Timeline and Priority

• Requested Return Date
  Date by which the guest expects their garments returned.
• Requested Return Time
  Specific time requested for return, if applicable.
• Express Service Surcharge Acknowledged by Guest?
  Required if express or same-day service was selected.
• Delivery Location
• Delivery Location Notes

Charges and Billing

• Billing Method
• Estimated Charge (USD)
  Estimated total based on item count and services. Final charge confirmed at completion.
• Final Charge (USD)
  Actual charge posted upon order completion. Complete this field at time of delivery.
• Charge Posted to Guest Folio?
  Confirm once charge has been applied in the PMS.

Delivery Confirmation

• Order Completed and Ready for Delivery?
• Partial Delivery Notes
• Actual Delivery Date
  Date the completed order was returned to the guest.
• Actual Delivery Time
• Delivered By (Staff Name)
• Guest Confirmed Receipt?
• Additional Notes or Incidents
  Document any guest complaints, missing items, or damage claims that arose during this order.